Online and Remote Learning

If you’ve completed the Introduction to Service Design I – Principles and Concepts, you’re ready to delve further into a discipline that can dramatically improve productivity and quality and help your organization remain competitive. In this course, you’ll adopt a more systematic and creative approach to enhance your strategic design capabilities. You’ll use proven brainstorming techniques to generate rapid, meaningful prototypes of experiences you can evaluate. You’ll learn how to avoid common mistakes and create meaningful journey maps that allow stakeholders to share your vision. Within 4-6 weeks of successfully completing this course, you will receive your micro-credential indicating achievement of the outlined learning outcomes and competencies/skills. Micro-credentials are tamper proof, verifiable, blockchain-based and 100% digital. They can be shared on social media, including LinkedIn and Facebook, embedded in websites or downloaded as PDFs. By the end of this micro course, you'll be able to: Understand what tools and methods are commonly used by Service Design, and how they align to principles of the practice Create meaningful Journey Maps to visualize how a person interacts with touchpoints in order to achieve a goal Construct an artifact to organize the components of a service into a blueprint Create new ideas by using effective brainstorming techniques Develop rapid, low fidelity prototypes of experiences to evaluate ideas and present them to stakeholders Competencies/skills developed in this micro course include: Journey Mapping Service Blueprinting Ideation Facilitation Prototyping

If you are a data scientist or analyst and are responsible for developing accurate machine learning models, this 12-week hands-on course is for you. The contents developed by practicing data scientists who build enterprise ML/AI projects, are designed to empower you to build simpler, yet more accurate models efficiently. Through lectures, discussions, assignments, term projects and guest speakers, you’ll learn various aspects of feature engineering, including generation, extraction, transformation, selection, analysis and evaluation. Each week, you’ll learn how to apply a series of practical techniques to your business problems and improve their performance and stability. Grasping both the intuition and simple mathematics behind the theory, you’ll learn to process, transform, and engineer raw data for ML/AI solutions, and improve your machine learning, deep learning, or natural language processing (NLP) applications. Leverage some of the most well-known techniques to process your raw data and create new features to improve the output of your models Gain hands-on experience on how to apply the feature engineering techniques to improve the performance and stability of your model Interpret the results of your model and understand the significance of each feature Communicate complex underlying concepts in plain language

Get the knowledge and experience you need to optimize cloud technologies for big data, machine learning and AI projects. During this 12-week course, designed and led by industry professionals, you’ll examine best practices and learn the state-of-the-art cloud technologies, services, applications, and tools from major global vendors like Amazon and Google. You’ll also develop skills in Python programming and learn how to leverage vendor cloud services to design your best AI/ML solutions The course will also cover security/privacy considerations, and end-to-end technology stack to enable you to successfully build ML/AI solutions. Whatever role you play in data science – analyst, engineer, architect or team manager – you’ll emerge better equipped to leverage the benefits of cloud technologies. Take a strategic approach to cloud technologies for machine learning and AI Understand the risk, security and privacy considerations of using cloud and control access and mitigate risk to your organization/customer. Gain practical and applied understanding of cloud computing tools and technologies from Amazon Web Services and Google Cloud Platform  Learn how to leverage different services from cloud vendors to optimally design your AI/ML solutions

To fight anthropogenic climate change, we must first understand its complexities and causes. In this course, you’ll explore the physical science behind climate change and its dire consequences on human and ecological systems around the world. You’ll examine and critique sustainable development approaches we can take to mitigate change and adapt to it. You’ll learn the political and social history of our responses to climate change, and explore global case studies that highlight differences in vulnerabilities and possibilities for action.   Understand the fundamentals of climate change, including the science behind it, our current knowledge regarding how human activities have altered the climate system, and outcomes for society and ecosystems. Critically assess challenges related to climate change impacts to diverse sectors such as agriculture and food security, forests, coastal and marine systems, and more, as well as the interplay between climate change and other environmental challenges, such as deforestation. Contrast the experiences and challenges faced by people and places in the Global North and Global South. Describe the need for climate change mitigation and adaptation, and the relevance of vulnerability and resilience when it comes to climate change action. Critique approaches to addressing climate change, including understanding best principles and the relationship to sustainable development.

Develop your language as a tool for use in academic and other environments. The Academic English Online Program takes a theme-based integrated skills approach with attention to and development of all four skill areas: reading, writing, listening, and speaking. Emphasis is on the skills and strategies needed to understand and respond to authentic reading and listening texts through writing and speaking. You will engage in tasks that develop your ability to express yourself and successfully interact in a variety of academic settings. The online program will be delivered through Canvas, the Learning Management System used at the University of Toronto. To ensure an interactive, engaging, and dynamic online experience, you will be using Zoom, Discussion Board, and other interactive tools. A grade of B or higher at Level 60 in Academic English satisfies the language proficiency requirement for admission to undergraduate and most graduate programs at the University of Toronto. Some other universities and colleges also accept this as proof of language proficiency. Produce complex and well-developed pieces of writing Build your academic speaking, listening, and reading skills Interact in an academic setting with confidence Develop communication skills necessary for academic success Demonstrate knowledge of university culture

Alert: PMP® Exam Changes July 2026 The PMP® Exam will be updated in July 2026. Plan ahead: Write the exam before the changes take effect. Our PMI® Authorized PMP® Exam Prep course gives you the knowledge and confidence to succeed under the current exam format. Highly experienced instructors help you prepare for exam day. Upcoming Online Course Options: Option 1: 3812-026 — Jan 26 to Apr 19, 2026 (Thurs webinars) with Peter Monkhouse, PMP Option 2: 3812-027 — Accelerated format, Mar 23 to May 10, 2026 (Mon & Thurs webinars) with Mohit Arora, PMP Don’t wait – register today!   The School of Continuing Studies is an Authorized Training Partner (ATP) with the Project Management Institute (PMI). The Project Management Professional (PMP®) certification demonstrates a command of and a commitment to project management. It indicates you have a skill set that is highly desirable in a wide range of professions and industries.  The PMP® certification is the industry standard for project management excellence and is respected by employers around the globe. This PMI® Authorized PMP Preparation course will prepare you to write the PMP® Exam.  What is Unique About our Course? •    6 simulated PMP® practice exams (180 questions each), and over 2,000 additional practice questions let you test your knowledge and skills •    Practice with a total of 3,100 questions to build your confidence, hone your readiness for the exam, and demonstrate project management mastery subsequently on the job.  •    Access the practice questions and exams for 12 months (includes the time you take the course.) Course Features: •    Our instructors are certified by PMI as Authorized Training Partner Instructors. They are top project managers with expertise in waterfall, agile and hybrid practices. They are also popular and experienced online instructors, dedicated to student success. •    Live and engaging instructor-led webinar sessions provide expert advice and coaching to help you be exam ready. Webinar sessions are recorded for your convenience. •    Instructors provide insights on the application preparation process.  •    Network with like-minded, success oriented project professionals. •    Fulfill the 35 education hour requirement to write the PMP® exam. What’s the Value of the PMP®? The PMP® delivers value far into your career, so it’s worth the time, money and overall investment. It provides professional credibility, deep knowledge and increased earning potential. PMI reports that PMP® certification holders earn up to 25% more than noncertified project management professionals. Project managers who have proven skills and experience can find opportunities in a wide range of fields. Additionally, PMI research indicates that employers will need to fill nearly 2.2 million new project-oriented roles each year through 2027. This means project managers will be in high demand for years to come. Increase your competitive edge in the project management field with PMP® certification. Set yourself up for PMP® success with this PMI® authorized course with the School of Continuing Studies! This course is based on the PMI PMBOK® Guide - Seventh Edition, which is one of ten reference books, aligned to the current PMP® exam. SPECIAL NOTES: A $200 (plus tax) mandatory, non-refundable fee for PMI course materials will be charged in addition to the course fee. Registration in this course gives you 12 month (one year) access from the course start date to the course materials, the webinar recordings, the practice questions and practice exams.  Should you require access to the course materials for more than 12 months, we can provide a one-time extended access period for another 6 months (total of 18 month maximum) for a $500 fee.  The extended access fee will be non-refundable, and non-transferrable. If you write the PMP® certification exam after completing this course and are unsuccessful in passing the PMP® exam, you can re-take the course, with instructor approval, for a reduced fee of $500. You may also need to purchase a new $200 student workbook/digital key to re-take the course.  This offer is valid for six months from the conclusion date of your original course. •    Create and manage high-performing teams •    Plan, tailor and manage the project •    Execute and assess the project work •    Evaluate and deliver project benefits and value •    Hone your strategies to succeed in timed exam •    Acquire tips and tricks to remember and navigate key concepts •    Review practice exams to be PMP® certification ready

Look over the shoulder of a Roman emperor and a Vietnamese Zen monk. Revisit the 2nd century A.D. and the 1960s in the US and Vietnam. These are the times of the Antonine plague, the Marcomannic wars, and the Vietnam war. Both  journal-keepers witness close up the darkness of the human heart. Yet, the Stoic philosopher-emperor and the Buddhist monk ("Thay") pen journals that are deeply life-affirming. Marcus and Thay offer us handbooks for living with resilience, purpose and joy.  Examine both journals in the context of their life and time. Discuss journals as a literary form and as a way of self-exploration.  Learn principles of Stoicism, Buddhism and artistic creativity as a way of life. If you wish to do so, keep a journal for the duration of this class and receive optional journaling guidance and prompts weekly.   

As the speed of change accelerates, organizations need product managers and owners who can develop and manage products that create value for customers. In fact, project managers, business analysts, and business owners are well-positioned to move into in-demand product manager positions. This micro course will equip you with practical techniques for iterative planning, product development, change management, quality improvement, and on-time delivery using real-life examples and exercises. You’ll work on a case study, develop your own product using an iterative product development approach, learn to work with teams, and emerge with the skills needed to create value, and an awareness of new possibilities for your career. Within 4-6 weeks of successfully completing this course, you will receive your micro-credential indicating achievement of the outlined learning outcomes and competencies/skills. Micro-credentials are tamper proof, verifiable, blockchain-based and 100% digital. They can be shared on social media, including LinkedIn and Facebook, embedded in websites or downloaded as PDFs. By the end of this micro course, you'll be able to: Describe five key characteristics of the product owner. Apply leadership skills to develop high-performing teams. Perform value analysis and value stream mapping. Formulate a product strategy and roadmap to create value for customers. Design and develop a product using an iterative product development approach. Competencies/skills developed in this micro course include: Leading change Product strategy Creating value for customers Iterative product management

This course is for you if you've successfully completed the SCS Korean Level VII or have the equivalent language skills. This course is designed for intermediate-level leaners (between B1 and B2 on the CEFR grid). You will practise your Korean-language skills in speaking, writing, listening, and reading at the intermediate level. This course teaches Korean language focusing on advanced grammar using the contemporary topics and trends in Korean society. Become proficient in speaking, writing, listening, and reading at the upper intermediate level. Read and write about contemporary topics, and understand and enjoy some literature while becoming more acquainted with Korean perspectives. Develop a deeper appreciation of Korean literature and improve reading comprehension by introducing poems, essays, and traditional tales, etc. Gain a more in-depth understanding of Korean popular and traditional culture.

Customer Experience Management (CXM) is the leading strategy companies harness to grow their market share and transform their customers’ experiences. This course will introduce you to key customer experience (CX) concepts to help you launch a Customer Experience Management (CXM) program. Over 12 weeks, you’ll learn how to plan, design, and manage programs that support brand messaging and drive revenue growth. Through case studies and active learning, this course explores the major building blocks of a successful CXM program including: strategy, customer insights, personas, journey mapping, experience design, and organizational adoption. You’ll emerge with the skills you need to run successful CX programs, and manage interactions throughout the customer lifecycle. Outline the key components and tools of a successful Customer Experience Management (CXM) program. Describe how effective CXM aligns to the pillars of customer growth. Plan, design and manage CXM strategies to support brand messaging and drive revenue growth. Build a CXM roadmap to meet organizational goals. Describe key trends and technologies in CXM and their impact on the pillars of customer growth.