Online and Remote Learning

Immerse yourself in the real science of quantitative marketing research in this intensive, 12-week course. You’ll learn how companies unearth consumer insights and confirm research findings. You’ll work through current, real-life market research problems and conduct research, from developing questionnaires to presenting results. You’ll learn the fundamentals of quantitative research and how to apply research techniques to common business problems. You will also learn how new techniques like Big Data analysis, social listening and crowdsourcing are changing the current landscape. Design a quantitative study using current and appropriate research methods Develop a survey for a quantitative study and derive the correct conclusions from the results Define and present workable recommendations Commission a quantitative study for a deeper understanding of shopper behaviour Describe the impact technology is having on the marketing research industry today

Become a more effective leader by learning how to engage others and create shared purpose. Learn how to approach a variety of leadership situations, from performance management to negotiation, and ensure the best outcome for everyone. You'll become more capable in leading conversations that engage individuals and teams. By the end of the course you will have learned best practices that contribute to high performance. Each class will also include feedback and coaching on real challenges raised by participants. Understand the role that strategic leaders play in creating shared purpose. Build relationships and bridge diverse perspectives to cultivate performance and potential. Overcome barriers to authentic communication. Address underlying assumptions and tensions and handle strong emotions. See how your own clarity of purpose can influence those around you.

In a world of increasing distractions and volatility, the qualities of focus and attentiveness combined with emotional intelligence and empathy are defining assets of effective leadership. In this course, you'll use self-assessment, mindfulness assessments, simulations, exercises and readings to develop a personal plan that will make you a better leader. The course will examine links between leadership effectiveness and focus and attention, which can be enhanced through mindfulness training.   Understand emotional intelligence and its role in effective leadership. Identify your leadership strengths and target areas for development. Improve your ability to influence and motivate others. Craft a personal leadership development plan that can help you be more effective in your current role. Understand the research linking mindfulness training to leadership effectiveness. Become more focused, more resilient and ultimately more fulfilled.

Designed for people who have no previous exposure to French, this course can help if you're a traveller, a newcomer to Canada or a lover of language. You'll learn basic features such as masculine and feminine genders, the relationship between the written and spoken word and some simple phrases, basic verbs and tenses. Gain a beginner's familiarity with French to prepare you to do well in 0667 French: Level I. This course teaches both standard international French and standard Québécois French when there's a difference. To determine if French for Absolute Beginners is the right fit for you, please take a moment to complete our French Entry Level Self-Assessment. Recognize and begin to pronounce the sounds of the French language. Understand the relationship between pronunciation and the written word in French. Understand the gendered nature of French nouns. Know some essential words and phrases such as the alphabet, dates, times and some colours. Know the difference between the formal and intimate forms of address in French.

In this livestream course you'll continue to build your skills and qualifications and produce more complex translations. You'll increase the skills that will help you analyze and accurately translate documents from Spanish into English. All course materials are provided in PDF format and you communicate with your instructor by email.  Translate complex material from Spanish into English. Handle translation of common yet difficult language structures while avoiding hispanicisms and awkward syntax. Produce subtle and nuanced translations.

Good grammar is the bedrock of good writing. Designed for native or near-native speakers of English, this course will help you improve your skills in grammar and punctuation, whether you write for personal satisfaction or as part of your job. We'll review the basics of grammar and usage so you can write with more confidence, coherence and energy. Exercises and assignments will help you master the techniques of clear, correct and effective writing. Know the basic grammatical structures of English.Apply correct punctuation and usage.Produce clear, cogent prose.Learn about writing support resources and how to use them.

This course covers the development of architecture in business, application, data, technology and security, as well as the governance and management issues arising in an Enterprise Architecture (EA) practice. Every organization with EA in place needs good governance and management of EA decisions to ensure traceability between architectural decisions and their implementation. The course is designed for enterprise architects, business and IT decision-makers and others looking to understand the impact of EA on an organization. If you've completed 2690 Foundations of Enterprise Architecture, you'll enjoy this deeper dive into business, information, application, technology and security architectures. Appreciate all the decisions that must be made during the EA development process. Understand how the pros and cons are weighed when making architectural decisions. Explain the benefits of traceability of architectural decisions to business goals. Understand how a governance framework helps ensure the quality of deliverables. Explain the management principles of an existing EA governance framework.

If you want to be more effective as a manager or leader in the non-profit sector, this 12-week course will teach you how to engage, inspire and influence staff, volunteer boards and key stakeholders to achieve strategic results. You'll get an overview of the key trends that are influencing the Canadian non-profit sector and how to develop strategy and influence systems from within the organizational hierarchy. You'll identify your own leadership style and learn components of governance, strategic innovation and implementation planning. Define leadership in the sector and apply practical tools to engage and inspire as a leader.Know how to lead system change. Use your influencing skills to advance strategic priorities.Adapt to shifts in the non-profit sector by understanding key trends and challenges.Build effective staff-board relationships by using core components of good governance.

In this 12-week follow-up to 3117 Non-Profit Leadership, Strategy & Change, you'll learn how to align organizational and human capital development systems and how to develop resource management plans to address the needs of your non-profit. Learn how to use brand management and marketing strategy to build compelling cases for support to secure and sustain resources to deliver on your organization's mission. Apply change leadership principles and identify, assess and manage operational risk to navigate system and organizational change. Engage key stakeholders and target markets. Build a resilient organization based on effective organizational and human capital development. Enhance fundraising through revenue diversification, funder strategies, donor relations and sponsorships. Develop an enterprise-wide approach to risk management. Know how to plan and evaluate outreach and community engagement activities.

This 12-week course takes you through the essential concepts and current techniques of program planning, design, implementation and evaluation. You will learn best practices for creating collective impact through collaboration, partnership development and considerations for mergers. Learn the power of strategies built on advocacy, the core concepts of successful partnership governance and ways to mitigate potential risks and pitfalls. A look at emerging trends globally and in the non-profit space will provide up to date insight into factors impacting the sector. Develop an understanding of key issues influencing the non-profit sector and its ability to enhance impact Identify the central tenets of program planning, design, and innovation with the steps in effective program implementation Develop familiarity with evaluation models and understand the effective use, interpretation and reporting of metrics to demonstrate impact. Develop an understanding of the role of advocacy in the sector and identify the central tenets of building an advocacy campaign Describe the steps to crisis and issues management Define the value of collaboration, partnerships, and mergers in the non-profit sector