Online and Remote Learning

Customer Experience Management (CXM) is the leading strategy companies harness to grow their market share and transform their customers’ experiences. This course will introduce you to key customer experience (CX) concepts to help you launch a Customer Experience Management (CXM) program. Over 12 weeks, you’ll learn how to plan, design, and manage programs that support brand messaging and drive revenue growth. Through case studies and active learning, this course explores the major building blocks of a successful CXM program including: strategy, customer insights, personas, journey mapping, experience design, and organizational adoption. You’ll emerge with the skills you need to run successful CX programs, and manage interactions throughout the customer lifecycle. Outline the key components and tools of a successful Customer Experience Management (CXM) program. Describe how effective CXM aligns to the pillars of customer growth. Plan, design and manage CXM strategies to support brand messaging and drive revenue growth. Build a CXM roadmap to meet organizational goals. Describe key trends and technologies in CXM and their impact on the pillars of customer growth.

This course is for you if you've successfully completed the SCS Korean Level VIII or have the equivalent language skills. This course is designed for upper-intermediate level leaners (between B1 and B2 on the CEFR grid). This course aims to improve students’ proficiency in speaking, listening, reading, and writing through reading short essays and articles, and watching films. Class discussions are conducted entirely in Korean. The instructor will help you build a solid foundation for further and independent study in Korean. Become proficient in speaking, writing, listening, and reading at the early advanced level. Take the Test of Proficiency in Korean (TOPIK II Intermediate) to pursue studies at a Korean university or employment in Korean companies in and outside Korea.  Compose various genres of writing such as essays, articles, advertisements, poems, and blogs.  Understand essential Korean history relevant to current Korean culture. 

In this micro course you will explore the history, values, principles, and philosophy of DevOps. You’ll examine how it can help the organization to deliver software more efficiently, and with greater agility and quality. Join us to learn about the kind of culture and structure you will need in organizations to make DevOps successful. You’ll also explore how to value people who make DevOps successful, and various approaches to seamlessly deliver software products. This micro course will also explore the processes and practices of continuous delivery. Within 4-6 weeks of successfully completing this course, you will receive your micro-credential indicating achievement of the outlined learning outcomes and competencies/skills. Micro-credentials are tamper proof, verifiable, blockchain-based and 100% digital. They can be shared on social media, including LinkedIn and Facebook, embedded in websites or downloaded as PDFs. By the end of this micro course, you'll be able to: Define DevOps and describe its benefits as compared to other approaches. Describe the DevOps lifecycle and processes. Compare and contrast models of Agile and Waterfall software delivery. Describe agile techniques (Lean, Scrum, Kanban) used in software development and when/how to apply them. Competencies/skills developed in this micro course include: Agile methods: scrum, kanban, lean Agile planning: product planning, selection and benefits Software development Release planning Continuous improvement Cross collaboration Change management

If you understand DevOps practices and benefits, and the organizational process changes and structures required for it to be successful, this micro course is for you. You‘ll learn about DevOps architecture and the overall DevOps ecosystem. In addition, you’ll explore continuous integration and other relevant practices and tools. Career opportunities and DevOps roles in matured organizations will also be discussed. Within 4-6 weeks of successfully completing this course, you will receive your micro-credential indicating achievement of the outlined learning outcomes and competencies/skills. Micro-credentials are tamper proof, verifiable, blockchain-based and 100% digital. They can be shared on social media, including LinkedIn and Facebook, embedded in websites or downloaded as PDFs. By the end of this micro course, you'll be able to: Describe the DevOps ecosystem and models of architecture (monolithic vs microservices architecture). Define key concepts in DevOps including Configuration Management, Continuous Integration, and Continuous Delivery. Describe and select appropriate test and Deployment strategies. Identify best practice tools and application for implementation. Explore Cloud DevOps (Azure, GCP and AWS). Competencies/skills developed in this micro course include: Application architecture Application infrastructure Agile Application Development Software development Software automation Automation testing & monitoring Cloud infrastructure management Team collaboration

This course is for you if you've successfully completed the SCS Korean Level IX or have the equivalent language skills. This course is designed for upper-intermediate level leaners (B2 on the CEFR grid). This course aims to complete study of the major and essential advanced grammar points. It will focus on practising speaking more naturally, close to the conversational level of native speakers. The instructor will help learners have an opportunity to organize all the grammar they have learned so far. Leaners can feel more confident with formal writing, reading newspapers, and speaking with native Korean speakers, such as in job interviews and during discussions or presentations. Class discussions are conducted entirely in Korean. The instructor will help you build a solid foundation for further, independent study in Korean.   Learn the subtle differences between similar grammar points and acquire knowledge of applying them in daily conversations. Take the Test of Proficiency in Korean with an aim of achieving TOPIK II Level 3-5. Have the best foundation for studying at a Korean university or working in Korea.

Project management is both an art and a science. Knowing and applying the key tools and techniques required to manage waterfall projects, (also known as traditional or predictive projects) will help you add value as a team member or project leader. The course is designed for those with some project management knowledge and experience wanting to gain in-depth knowledge and practice applying the tools and techniques to manage predictive projects. In this practical course, you will apply tools and techniques such as decomposition, make-or-buy, estimating, schedule compression, contingency development, and earned value management. By the end of this course, you'll be able to: Construct a WBS to control project activities based on requirements Design a project procurement and contract management approach to support project success Design a project estimating approach to address the estimating challenges on the project Construct a project schedule to address resource and time constraints Formulate the project contingency Design a project control system and acceptance criteria

Explore the business side of architecture and learn the strategies, tools and techniques needed to successfully sustain and grow an architectural practice. Designed to provide a comprehensive overview of core functional business areas, this course will help you strengthen your business skills and apply this knowledge to your own practice or firm. In this multimodal course, you’ll engage in a blend of self-directed reading and learning activities, adaptive quizzes, and interactive webinars led by subject matter and industry experts. By the end of this course, you'll be able to: Recognize the fundamental legal and regulatory requirements of licensure, insurance, and contracts. Discuss how to create and articulate the value of architectural services, fees and expertise through marketing and communications strategy. Explain the function and importance of business models, operational structures, fees calculation and resourcing. Identify organizational and project leadership strategies, tools, and techniques.

In this course, you’ll learn how DevOps tools and applications help technology leaders deliver software products with greater agility. You’ll explore the eight stages of the DevOps tool chain—Plan, Code, Build, Test, Release, Deployment, Operations and Monitoring—and get hands-on experience using a range of agnostic tools and platforms. You’ll learn the benefits and challenges of using cloud-specific platforms such as AWS, Azure and GCP and gain valuable tools and experience that can enhance your position within your organization. By the end of this course, you'll be able to: Define the basic concepts of DevOps  Describe the eight different phases of DevOps – Plan, Code, Build, Test, Release, Deployment, Operations, and Monitoring, with benefits Evaluate and apply the eight phases of DevOps through labs and demonstrations.  Analyze DevOps Cloud Offerings for AWS, Azure and GCP Describe advanced concepts of DevOps such as DevSecOps, DataOps, MLOps, AIOps related to Security and Compliance

If you want to make films but lack the track record to attract major funding, this course is for you. You’ll learn how to produce a film, from writing through distribution, on a budget under $250,000. You’ll break down a script, create efficient schedules, calculate appropriate tax credits, and get tips on working with union crews to run a smooth shoot. You’ll tackle post-production, draft a marketing plan, and learn how to pitch your project to producers, broadcasters, distributors, and other funding agencies. Adapt a script to work within the micro-budget world and breakdown a script; Execute applications for arts grants and other Government funding agencies; develop and execute a crowdfunding campaign; and calculate CPTC and OFTTC tax credits; Create a budget and production schedule, run a smooth shoot (principal photography), and tackle post-production; Execute a marketing and distribution plan to create maximum exposure for your film; Create materials needed to pitch your projects to producers, broadcasters, distributors, and other funding agencies.

If your organization needs to improve its productivity and services to remain competitive, this six-week course is for you. You’ll learn how to analyze your research to better understand your stakeholders and meet their needs. You’ll build deeper customer empathy, uncover actionable insights and identify framework designs that resonate and reconcile the needs of different stakeholder groups. Through hands-on activities and projects, you’ll explore the mindset and theory behind basic analysis and synthesis methods and build your confidence using both. Within 4-6 weeks of successfully completing this course, you will receive your micro-credential indicating achievement of the outlined learning outcomes and competencies/skills. Micro-credentials are tamper proof, verifiable, blockchain-based and 100% digital. They can be shared on social media, including LinkedIn and Facebook, embedded in websites or downloaded as PDFs. By the end of this micro course, you'll be able to: Understand the value of Insights in the Design process Facilitate a qualitative Design Research study from beginning to end Understand the mindsets behind each step of the research process and implement basic data Analysis and Synthesis methods Recognize and practice creating the different types of sense-making frameworks Develop actionable Insights from the research Competencies/skills developed in this micro course include: Design Research Facilitation Design Research Synthesis Design Research Analysis