Online and Remote Learning

Dans ce cours, vous étudiez notamment les divers registres et styles de langue, le protocole et l'étiquette ainsi que les formules qui conviennent dans un milieu professionnel. Enseigné en français, le cours est donné en format inversé c’est-à-dire que les étudiants prennent connaissance du contenu du cours à la maison (lectures, vidéos, etc.) et vérifient leur apprentissage à l’aide d’exercices autocorrigés et de questions de réflexion tandis que le temps en classe est consacré à l’application des concepts, aux exercices oraux et aux discussions. Attendez-vous à consacrer environ deux heures par semaine à la préparation.  Les principes d’interculturalité dans le milieu de travail Les caractéristiques d’un niveau de langue soigné Les principales formules de communication écrite et orale (en personne et au téléphone) L’utilisation des phrases C.A.R. (contexte, action, résultat) et des adjectifs pour plus d’impact dans la lettre de motivation et le CV Les techniques d'entretien La correspondance commerciale (se plaindre et répondre à une plainte, exprimer des remerciements, faire une demande et répondre à une demande, communiquer une bonne ou mauvaise nouvelle, etc.) Comment se présenter et présenter autrui en milieu professionnel

Gain a university level understanding of cellular biochemical concepts. You'll learn how proteins are the action molecules of the body, how fat burns in metabolic pathways when you exercise, and how the genetic information stored in your DNA makes you unique.  Proteins and Enzymes: nature of bonds in molecules characteristics of water, the universal solvent, and pH structures and nature of amino acids, building blocks of proteins levels of protein structure and protein 3-dimensional shape nature of enzyme catalyzed reactions, their regulation, inhibition and mechanisms hemoglobin, the oxygen transport protein characteristics of carbohydrates found in nature structures and nature of fatty acids and lipids found in biological membranes structure and functions of membrane proteins: receptors, channels and pumps Metabolism: basic concepts of metabolism and bioenergetics how glucose fuels running via the glycolysis pathway and mitochondrial oxidation building glycogen (polyglucose) reserves following meals how glucose is made during prolonged exercise -how fatty acids serve as fuels in distance running fat catabolism gone awry: diabetes and ketone bodies eicosanoids and the biochemistry of inflammation how fatty acids, phospholipids and cholesterol are made amino acid and nucleotide metabolism Nucleic Acids and Biological Information Flow: structures of the information molecules DNA and RNA DNA replication in cell division DNA Repair and Recombination -RNA synthesis tRNA and mRNA processing genetic code and protein synthesis recombinant DNA technology

If you want to create comics or graphic novels, bring your passion to this practical workshop. Graphic novelist experts will teach you the ropes, introduce you to the marketplace and provide a supportive space in which to develop your ideas. You'll discover a diverse new world of sequential storytelling and a community of like-minded writers. The course supports all genres, including fiction, non-fiction and poetry. Prominent industry guests will give their perspectives and take your questions. Understand the theoretical and practical structure of comics and graphic novels. Use new techniques and skills to turn your ideas into graphic works. Benefit from the advice of professional artists, editors, designers and other industry guests.

Lean Six Sigma is a problem solving methodology that businesses use to deliver value for customers, generate higher returns for shareholders and create an engaged workplace for employees. This hands-on course covers the more advanced tools of Lean Six Sigma.  It describes the use of statistical techniques to identify projects more effectively, conduct baseline analysis and managing process improvement and process control. The course also covers techniques  for data collection, and quantifying data measurement system errors, analyzing process variation, statistical hypothesis testing and designing experiments to improve processes. How to collect good quality data Analyse baseline processes and calculate process capability Create and apply statistical hypothesis tests to identify cause and effect Create and apply control charts to monitor and manage processes.

If you've already taken Caitlin Sweet's introductory course - or have a fantasy novel in your desk drawer - here's your chance to learn from a published author and connect with a community of like-minded writers. In this course you can workshop your unpolished manuscript. Class sessions will help you develop a deeper understanding of world-building, plot development, believable characterization and genre (un)conventions. Get constructive feedback from the instructor and your peers and learn to provide it to others. Understand the style, structure and conventions of fantasy and science fiction novels. Benefit from helpful, intensive feedback on your manuscript.

The course teaches you why business process management (BPM) is so important to organizations and how to use it to understand the strengths and weaknesses of existing business strategies and processes and the links between them. You'll use mapping, basic measurements and critical-thinking approaches and learn other ways to analyze, redesign, improve and document business processes. Assess the strengths and weaknesses of existing business strategies and processes and the links between them. Know why business process management (BPM) is so important to organizations. Use BPM to analyze, redesign, improve and document business processes. Use the Association of Business Process Management Professionals (ABPMP) Common Body of Knowledge v4.0 as a reference for BPM activities.

Managing or improving processes to meet business needs and objectives requires an understanding of process metrics, including what drives them and how to analyze them, to uncover the often underappreciated opportunities for improvement available in all processes. But managing processes involves much more than crunching the numbers: it’s also about recognizing the capacity of your people to do the work and what motivates them to do it well. This course provides a thorough and unified introduction to both the power of metrics and the influence of people on process performance. Streamline and optimize subpar processes to achieve improved customer service at lower cost. Measure an organization’s capacity to serve customers and develop strategies to increase it at low or no cost. Use process simulation as an aid to diagnose and overcome process problems. Examine the human factors that drive and limit process performance, and use this understanding to increase receptiveness to process change. Manage the “people dimension” of processes.

Most process improvement initiatives fail not because of technical issues but because of the so-called soft issues: organization, structure, culture and human and political aspects. This course gives you a framework to analyze why an initiative fails, learn from the experience and recommend change to key decision-makers. You'll learn about factors that often undermine initiatives, including complexity, lack of consensus for action, social challenges and resistance. Diagnose organizational culture and assess readiness for change. Educate and influence key decision-makers and stakeholders to lead change more effectively. Manage intangible factors that often undermine process improvement projects. Organize and execute a large-scale process improvement project within the service industry and the business process sector. Adapt and sustain business processes for changing environments and client needs.

What is the difference between a historian’s grasp of the events of the past and the imaginative leap the writer must take to recreate it? While the historian must be scrupulously faithful to what is the case, the artist must cultivate a sympathetic imagination for the past. This is all about the sensory details as opposed to the overview—the sights, sounds, smells that make up a lived reality. How do you write convincing dialogue that is neither jarringly contemporary nor self-consciously archaic? How does a writer depart from the historically correct to find a story worth telling? How does a writer create characters that feel like flesh-and-blood, while observing the specificities and constraints of the time in which the story is set? Often what feels most “real” is what has been freely invented, and this course will enable the participants to begin the work of thinking like novelists as they approach history, and to create their own fictional worlds. Understand the unique process of creating historical fiction. Apply these techniques to your own work.

Learn about the financing and payment forms available for international trade transactions and the risks associated with them. From pay-in-advance to the popular open-account method, payment forms carry different risks. We will look closely at letters of credit, the most sophisticated and effective method of payment today. You'll also learn how financial guarantees apply to various situations. A careful analysis of market forces, the competitive environment and other financial elements will help you determine an effective trade finance strategy. Recognize the importance of strategic planning for international business. Know the various risks associated with international trade, including foreign exchange, commercial risk and country risk. Gauge different options for short- and long-term financing and payment mechanisms available for importers and exporters. Understand technology and how it is used in trade finance and the supply chain. Calculate the cost-benefit of different payment methods for parties involved in international transactions. Understand the effects and importance of cash flow planning in international trade.