Online and Remote Learning

Conflict is inevitable in business. Rather than seeing it as a negative, organizations and individuals can gain a competitive advantage by managing conflict well and using it as a catalyst for positive change. If you want to manage conflict more effectively in your organization, this course is for you. You'll analyze conflict through five different perspectives, explore best practices in communication, use interest-based negotiation and mediation and learn classic resolution theory. The sessions are highly interactive, using group exercises and role-playing that draws on the experience of the participants and the instructor's work in this area. Improve your understanding of and approach to conflict management. Gain more experience with tools for conflict analysis and conflict management. Optimize your interaction and presence in a conflict. Understand best practices in conflict communication. Respond effectively to conflict in different settings.

Generate ideas and unearth your fictional, mythical and true-life stories waiting to be told. This workshop-based 20-hour course will help you complete drafts and revisions to the fiction or non-fiction prose or poetry that you want to write. No need to have a manuscript in hand to start. Weekly exercises, along with assignments and in-class work will inspire you to write poems, memoirs and stories, and to work with these stories to revise into work that will reward your reader. Identify and shape the stories you want to tell. Organize and revise your ideas into readable prose. Develop your skills of revision and active listening to find and amplify the parts of your writing that resonate with readers

If you're a business professional who would like to polish your leadership and presentation skills, this course is for you. You'll learn how to convey credibility and authenticity and how to structure and deliver a clear message using eye contact and body language. Learn how to run a productive meeting, lead a discussion and create persuasive presentations - and get constructive feedback on your recorded performance. This is a timely course if you've recently earned a professional designation, graduated from a program or been promoted. Present yourself professionally, credibly and authentically. Communicate for maximum impact. Use persuasive strategies to convince decision-makers. Convey leadership presence and deliver content with confidence. Speak with authority as you monitor, mentor and motivate.

Become a business analysis professional. Enable change in an enterprise by defining needs and recommending solutions that deliver value to stakeholders. If you are new to business analysis (BA) or are working in business analysis now and want to develop your skills for your next step as a professional, start here. This newly-designed, practical, and career-focused course will address the essential knowledge and skills employers need from their business analysis professionals. Topics such as Requirements Management, Agile, Process Modeling, Decision Modeling, and Business Cases will be covered along with other core competencies. Practical assignments and a group project, instead of exams, let you apply and hone your skills with real-life problems and situations. NEW AS OF SPRING/SUMMER 2023 TERM* - The course includes a $100 CAD mandatory, non-refundable fee for an International Institute of Business Analysis (IIBA®) membership (valued at over $200 CAD). This fee will be charged in addition to the tuition fee. The membership includes digital copies (hard copies not available) of the course textbooks, the Guide To The Business Analysis Body of Knowledge (BABOKTM) Version 3, and the Agile Extension to the BABOKTM Guide Version 2. If you already have an IIBA® membership, please contact our Enrollment and Learner Services during normal business hours (Monday-Friday between 9 AM - 5 PM) at 416-978-2400 or learn@utoronto.ca to be registered without the $100 (plus tax) membership fee. The IIBA® membership will be good for ONE year from the date the student activates their membership code. Learners are asked to download the textbooks as soon as possible.  Use business analysis best practices to effectively contribute in a BA role. Select the most appropriate techniques for the situation at hand to deliver requirements and solutions that meet business needs. Apply BA knowledge and skills as a member of a multi-disciplinary solution design and delivery team, regardless of whether the initiative uses a Waterfall, Agile or Hybrid approach.  Develop analytical and problem-solving skills that will enhance your value your organization. Prepare for success in the business analysis field and lay the foundation for further certifications.

Organizations are constantly evolving to perform better and compete. Currently, many organizations are transforming through digital initiatives, lean thinking, and agile practices.   This creates even greater opportunities for those who can be an integrating influence, making teams work better, and leading collaboration between stakeholders.  This role is tailor-made for someone who understands how and when people can work productively together, and what the individual Business Analyst (BA) can do to bring about these conditions. Much of the influence of a BA comes from their own behaviour, as their leadership is of the facilitative kind, a style of leadership honed throughout this course. Whether working in agile teams, in traditional Waterfall projects or assisting with product development, the leadership skills gained on this course will translate to increased professional value. This course will teach you tools and techniques identified in the BABOK® Guide v3 and PMI Professional in Business Analysis (PMI-PBA®) content, allowing you to deliver more value to your organization.   Develop important leadership and people skills to facilitate project and product success. Facilitate a process that elicits project requirements and influences expectations. Assess your organization’s current business analysis capability. Approach stakeholder conversations from a strategic viewpoint. Develop effective and practical communication plans.

Learn the tools, techniques and skills you need to succeed  in business analysis.  In this course, you'll discover how to define scope, define requirements in user stories, prioritize stakeholder requirements in a backlog and provide the traceability essential to a successful solution delivery. You will learn to play your part in designing solutions using process models and use cases, and specify the applicable data requirements, business rules, and non-functional requirements.  In addition you will deploy the performance demands of the business to your solutions using acceptance and evaluation criteria, and metrics and key performance indicators (KPIs.)  This course will teach you tools and techniques identified in the BABOK® Guide v3 and PMI Professional in Business Analysis (PMI-PBA®) content, allowing you to deliver more value to your organization. Know the practical details involved in using the most important tools and techniques in BABOK® v3 and PMI-PBA content. Share information and expand knowledge through the process of creating diagrams and models collaboratively with other team members and classmates Apply key Business Analysis techniques “from scratch” to  real-life case scenarios to create a business analysis deliverable Showcase your Business Analysis expertise by completing a project that calls for the application of techniques to a real business problem to create a recommendation

This introductory course requires no prior knowledge of Turkish. It will be helpful to travellers, heritage students, lovers of language and business people. Through intensive class participation, you'll learn basic grammar and phonetics. Your instructor will lead role-playing and other exercises to help you learn the basics of conversational Turkish. You'll be able to greet people, request and give information, express simple likes and dislikes and make short statements. You'll also learn about Türkiye's unique culture. Begin to use the correct grammar, syntax and vocabulary in simple everyday situations. Begin to pronounce Turkish clearly and to imitate its harmonious vowel patterns.

Learn the fundamentals of market and credit risk management, including how to identify, quantify, monitor and control risks at the transaction and portfolio levels. You'll develop skills and tools to manage these risks and avoid the consequences of a credit crunch, liquidity crisis or credit default. Looking at recent market events and their impact on global organizations, you'll see how markets extend credit and calculate and manage credit risk for various transactions. Analyze credit and market risks. Gain the knowledge, skills and practical tools to manage these risks and avoid the results of ignoring them.

Leading organizations need effective governance and an ethical, socially responsible culture to manage their reputations and fulfill strategic objectives, particularly in a time of unprecedented public and regulatory scrutiny. In this course you will learn key concepts of corporate governance, business ethics and corporate social responsibility. Topics include the balance between shareholder and stakeholder interests, a board's role in setting an ethical tone, risk management and ethical compliance, and the relationship between reputation risk management and corporate social responsibility. Understand the theory and key concepts of corporate governance, business ethics and corporate social responsibility in the Canadian business environment. Know current best practices and regulatory frameworks in corporate governance, business ethics and corporate social responsibility.

This self-study course is for intermediate students who already possess basic skills in Japanese, including solid grammar and the ability to read and write approximately 120 to 150 kanji.  Through a variety of reading and writing activities, you'll learn to read simple Japanese texts, such as Internet or magazine articles, and write your own stories and interpretations. You'll get insight into subjects of particular difficulty for non-native speakers. All course materials are in PDF format and you communicate with your instructor by email. Improve your ability to read Japanese texts. Augment your writing skills. Gain a better understanding of the unique linguistic structures of Japanese.