Online and Remote Learning

If you’ve already taken 2699A Introduction to Lean Six Sigma Methods, or have equivalent knowledge, this five-session micro course will take you deeper into the Lean Six Sigma (LSS) approach. Whether you’re working to improve services or manufacturing processes, you’ll develop a greater ability to measure process performance, identify gaps and opportunities for improvement, and design workable solutions using the DMAIC approach. You’ll learn which tool to use in every phase of a project, whether you’re improving an existing process or implementing something new. Within 4-6 weeks of successfully completing this course, you will receive your micro-credential indicating achievement of the outlined learning outcomes and competencies/skills. Micro-credentials are tamper proof, verifiable, blockchain-based and 100% digital. They can be shared on social media, including LinkedIn and Facebook, embedded in websites or downloaded as PDFs. By the end of this micro course, you'll be able to: Identify opportunities for improvement. Identify LSS tools and techniques to use in each phase of DMAIC. Use the tools and techniques in service or manufacturing processes. Complete an end-to-end LSS project. Competencies/skills developed in this micro course include: DMAIC Methodology Customer Focus Process Management Project Planning Data Analysis

Lean Six Sigma is a strategic tool organizations use to deliver value for customers, generate returns for shareholders and create a meaningful workplace environment for employees. This hands-on course covers widely used concepts associated with the Lean Six Sigma methodology. You'll learn how to identify improvement opportunities, develop solutions and ensure that the benefits are realized. Map the value streams in your organization. Analyze a value stream to improve flow and create demand-driven pull. Calculate takt time and quantify the baseline performance of your value stream. Establish and define standard work. Lead kaizen events to improve the effectiveness of your value stream.

If you've completed 2355 Understanding & Managing Conflict or have equivalent experience, this course will teach you the practical skills you need to effectively manage conflict either as a neutral third party or as a participant seeking the best possible outcome. If you want to excel and lead in managing the conflicts that arise in today's workplaces, this highly interactive and practical course takes you through a learning plan of your own design, starting with a detailed self-assessment. Explore the full range of skills needed to manage conflict. Get insights into which skills to improve. Practise a wide range of conflict-management skills. Develop a meaningful plan for continued skills development.

Fantasy and science fiction allow writers and readers to step outside familiar boundaries into imaginary worlds. In this workshop-style course, you'll learn the elements of both genres and get feedback from a community of writers as you craft the first draft of a new short story. You'll explore the foundations of world-building, plot, scene-setting, character development, and dialogue, as well as honing your critiquing skills. You'll also find out more about the business side of writing fantasy and science fiction. Create plot, narrative and characters that use elements of fantasy and Science Fiction. Learn some of the business aspect of fantasy and science fiction writing. Benefit from a critique of your manuscript.

Accident prevention should be a top priority for all organizations. Reducing accidents means fewer injuries and a boost to your reputation and employee morale. You incur fewer costs related to property damage, reduced productivity and legal liability. In this course, you'll learn the importance of approaching accident prevention systematically. Topics include occupational health and safety (OHS) programs, hazard identification, auditing tools, investigations and case studies. This online course has live webinars.  Understand the true cost of workplace accidents and how to prevent them. Investigate the direct and root causes of workplace accidents. Review the essential elements of an internal responsibility system. Understand the purpose of loss control and loss management programs. Implement an occupational health and safety (OHS) management system.

Want to jump-start your writing, sharpen your focus and create commercially viable work? This course explores a range of popular fiction genres - such as mystery, the thriller, horror, romance, science fiction, fantasy and young adult - and introduces you to a community of like-minded writers. You'll learn how to create strong plots, scenes with impact, three-dimensional characters and believable dialogue. You'll also examine the business of writing, including agents, publishers and the US and international markets. Apply concepts of plotting, pacing and characterization. Write the opening chapter of an original work of genre fiction. Produce a 25-word log line that sums up your project. Investigate the genre fiction marketplace.

There are many paths to success, but proven strategies and principles allow some people to become top performers. In this course, you'll learn these principles and strategies and how to apply this knowledge immediately. Self-awareness, leveraging feedback, goal-setting, career strategy, handling adversity and managing your reputation are only a handful of the topics covered. This program is for public or private sector managers, emerging leaders and anyone seeking greater success. Understand the importance self-awareness plays in performance improvement.Leverage your strengths and minimize your weaknesses.Set goals and increase productivity to get results.Learn strategies to grow your job responsibilities and compensation.Manage your reputation and build your leadership brand.

Successful teams are built on clear goals, purpose and strategy. This fast and focused course will give you the foundation to build or shape a highly effective team. You'll learn what it takes to succeed in a team environment: goals and purpose, collaboration, leadership, talent selection, member profiling and measurement and successful execution of team strategy. This program is for private and public sector managers, project managers, emerging leaders or anyone who wants to enhance their team development skills. Select talented individuals and manage them effectively. Define team goals and purpose. Manage team and individual conflicts. Build short- and long-term teams and align members with your defined strategy. Measure team performance to stimulate continuous improvement.

Pharmaceutical and laboratory operations depend on Good Manufacturing Practice (GMP) and Good Laboratory Practice (GLP). This GMP/GLP course teaches you the regulations and expectations of Health Canada HPFBI GMP/GLP and US FDA GMP/GLP and how they apply to the manufacturing, distribution and importation of pharmaceutical, radiopharmaceutical, biological and veterinary drugs. You'll learn effective Standard Operating Procedure (SOP) writing and GMP auditing and get valuable insight from guest speakers who work within the pharmaceutical industry. Financial assistance may be available to eligible Ontario residents through the Ontario Bridging Participant Assistance Program (OBPAP) provided by the Ministry of Training, Colleges and Universities (MTCU). Please email scs.biotech@utoronto.ca, or call 905.569.4508 for details.   Ability to work in a GMP/GLP-compliant environment. Know the importance of good documentation practices and record-keeping. Understand the purpose and reasoning behind GMP/GLP regulations and their practical application through key quality systems. Understand the Qualyty Assurance-GMP-Quality Control relationship. Acquire essential skills for effective SOP writing and GMP auditing.

Advance your understanding of occupational health and safety (OHS) management and get the tools to develop and apply the right system for your organization. If you're a professional with responsibility for managing OHS, learn about legislative compliance, risk management, hazard recognition and control and due diligence. You'll analyze and discuss precedent-setting case law, scan contemporary systems and thoroughly review the amendments to Bill C-45 that established the crime of OHS Criminal Negligence in the Criminal Code. Apply and interpret federal and provincial occupational health and safety (OHS) legislation. Ensure compliance with industry standards and best practices. Apply the principles and key requirements of an OHS management system. Review Bill C-45 (Section 217.1 of the Criminal Code) and know how to comply with it. Create a safety culture within an organization.