Online and Remote Learning

If your organization needs to improve its productivity and services to remain competitive, this six-week course is for you. You’ll learn how to analyze your research to better understand your stakeholders and meet their needs. You’ll build deeper customer empathy, uncover actionable insights and identify framework designs that resonate and reconcile the needs of different stakeholder groups. Through hands-on activities and projects, you’ll explore the mindset and theory behind basic analysis and synthesis methods and build your confidence using both. Within 4-6 weeks of successfully completing this course, you will receive your micro-credential indicating achievement of the outlined learning outcomes and competencies/skills. Micro-credentials are tamper proof, verifiable, blockchain-based and 100% digital. They can be shared on social media, including LinkedIn and Facebook, embedded in websites or downloaded as PDFs. By the end of this micro course, you'll be able to: Understand the value of Insights in the Design process Facilitate a qualitative Design Research study from beginning to end Understand the mindsets behind each step of the research process and implement basic data Analysis and Synthesis methods Recognize and practice creating the different types of sense-making frameworks Develop actionable Insights from the research Competencies/skills developed in this micro course include: Design Research Facilitation Design Research Synthesis Design Research Analysis  

This course is designed for students who have completed SCS Japanese Level VI or have equivalent language skills. The course uses texts at an intermediate level (B1 on the CEFR grid) and provides more opportunities for oral practice. You will be introduced to expressions for remarking on things you notice, offering conjectures, reporting information, and making comments. In this way, you will gain the skills to initiate conversations about things or events you come across in daily life. You will be able to convey a variety of meanings using appropriate conjunctions, particles and more sophisticated sentence endings. To determine your Japanese language level, please take a moment to complete our Japanese Placement Exercise before registering. •  Learn about trends and issues in contemporary Japanese society and the Japanese culture and customs related to these trends and issues. •  Express what you have noticed and observed at home, at work, and out and about, including trends and changes. •  Develop conversations by sharing information you gained from other sources or by asking people to think along with you on questions that concern you. •  Gain vocabulary necessary for social trends and environmental issues such as food and health. •  Be able to read and write 160-200 basic Kanji characters.  

The emerging discipline of Service Design can dramatically improve any organization’s productivity and quality of services. In this course, you’ll learn how to use strategic design to improve the customer and employee experience in a systematic and creative way. You’ll learn frameworks, tools, and techniques that make a project successful and how to communicate vital touchpoints, messages and options to stakeholders. You’ll emerge better equipped to plan and lead initiatives, evaluate team structures and project approaches, and build better services. Within 4-6 weeks of successfully completing this course, you will receive your micro-credential indicating achievement of the outlined learning outcomes and competencies/skills. Micro-credentials are tamper proof, verifiable, blockchain-based and 100% digital. They can be shared on social media, including LinkedIn and Facebook, embedded in websites or downloaded as PDFs. By the end of this micro course, you'll be able to: Analyze what makes projects successful Compare different options for engaging stakeholders in projects Compile different options for project goals, outcomes, and deliverables Evaluate different team structures and project approaches Communicate the value of a Service Design project Develop communication materials for stakeholders Create a stakeholder engagement plan that leads a design project from start to finish Competencies: Business Perspective Information Gathering and Processing Fostering communication Thinking Strategically Planning and Organizing Managing Resources

With business-to-business (B2B) sales now outpacing sales to consumers, organizations need people who can craft dynamic, data-driven B2B strategies that drive growth and achieve revenue goals. In this course, you will learn to develop customer-focused content that aligns to marketing strategies and use multiple indicators to measure and evaluate the business impact of your efforts. You will explore key tactics that modern B2B marketers leverage across the buyer’s journey and learn how to collaborate with sales teams to satisfy shifting buyer demands. By the end of this course, you'll be able to: Design a data driven B2B marketing strategy that achieves revenue goals and drives business growth Understand key tactics that modern B2B marketers leverage across the buyer’s journey Practice effective techniques to build strong relationships with sales teams, emphasizing the critical role of collaboration and communication in achieving B2B marketing success Develop content that is customer centric, educational, and aligns to your marketing strategy Measure and evaluate the business impact of your marketing efforts, using both leading and lagging indicators

Accelerate your career in data management with this overview course designed to help you align digital assets with organizational strategy. You’ll learn the basics of data architecture, management, and governance and master the vocabulary used to design, execute, and communicate data strategy effectively. You’ll acquire tools and skills to manage data responsibly and emerge ready to manage data assets through the lifecycle and take on larger, more strategic projects. By the end of this course, you'll be able to: Define guiding principles and best practices for data management and how these can be applied to functional areas and roles of data management.  Explain how data modeling, storage, data mapping and lifecycle management allow organizations to best structure and store data with consistent processes.  Discuss how integration and interoperability can be used to maintain privacy and confidentiality.  Apply techniques related to master data, reference data, and metadata to utilize and organize different versions of data and descriptions of the data.  Apply the foundations of data warehousing and business intelligence and analyze how staging and storing data can be used to present useful organizational insights. Explain how data quality and controls help an organization ensure that the data assets retain the highest quality and accuracy. Consider different data governance and security policies to provide ownership and oversight for an organization to manage data as an asset in a sustainable manner.

The emerging discipline of service design can help your organization remain competitive through systematic, creative approaches that build better services. In this six-week course, you’ll explore the fundamentals and principles of design ideation and prototyping to improve customer and employee experiences. Upon completion of this course, you will be ready to become a service design ambassador who can generate, evaluate, and test ideas; present results and revisions to decision makers; and advocate for holistic systems of solutions in addition to standalone products and services. Within 4-6 weeks of successfully completing this course, you will receive your micro-credential indicating achievement of the outlined learning outcomes and competencies/skills. Micro-credentials are tamper proof, verifiable, blockchain-based and 100% digital. They can be shared on social media, including LinkedIn and Facebook, embedded in websites or downloaded as PDFs. By the end of this micro course, you'll be able to: Understand how to approach Service Design as multichannel systems of solutions Implement ideation techniques that will help you generate great ideas Evaluate and prioritize ideas Practice using different degrees of fidelity to prototype and test designs Apply best practices for presenting test results & design revisions to decision-makers Competencies/skills developed in this micro course include: Ideation Research Planning & Facilitation Concepting Design Validation & Testing Stakeholder Communication

Workforces facing change and uncertainty need psychologically safe leaders who promote learning, inclusion, and collaboration. This course will prepare you to be that leader. You’ll learn how to master thoughts and emotions, reduce reactivity, improve focus and concentration, and renew energy levels to prevent burnout. You’ll explore the root causes of anxiety and depression and learn how to prevent clinical-level symptoms. You’ll draw on the science of consciousness, cognitive science, and neurobiology to create optimal conditions for solving complex challenges. By the end of this course, you'll be able to: Understand the nature of the mind and neuroplasticity Examine thoughts and emotions, adopt a growth mindset and process-orientation Utilize techniques to systematically renew energy levels to prevent burnout Recognize psychological safety and how it affects learning and innovation Cultivate authenticity and uncover unique talents, strengths, and values in self and others Improve collaboration and foster a sense of belonging and purpose

*NEW SHORTENED FORMAT* If you want to learn about the structure of the human body, this intensive, 16-week online human anatomy course could be for you. Included are 17 hour-long video lectures from award-winning professors in the Faculty of Medicine, each covering a different lesson in human anatomy, including examples of medical applications. Assigned readings and problem-solving exercises will deepen your understanding of the human body, from tissues to the body wall and its contained organs, to the structure of our head, neck and limbs. You’ll emerge with a greater appreciation of human anatomy, its complex relationships, and basic clinical applications. Course Details: The course is taught by Faculty members in the Department of Surgery in the Faculty of Medicine at the University of Toronto and is administered through the University’s School of Continuing Studies. It consists of 17 video lectures of approximately 1hour. The course is divided into 2 units. Each unit contains a number of modules. Each module is followed by a multiple-choice quiz designed to provide a pause for you to consolidate and reflect on the information. By the end of this course, you'll be able to: Understand the structure and function of the various tissue types that make up the human body. Explore the structure of the body wall and the organs contained within its cavities, including those of the nervous, respiratory, cardiovascular, digestive, urinary, and reproductive systems.

In this course you will learn to use the techniques of causal machine learning to develop your ability to correctly account for confounders in data analysis, and/or to build intelligent agents that use probabilistic reasoning that is grounded in cause and effect.  You’ll learn to use Pyro, as an example of a modern probabilistic programming library and build agents that can make the best possible decisions in the face of incomplete or uncertain information. By the end of this course, you'll be able to: Understand and apply causal machine learning techniques for accurate confounder management in data analysis. Utilize Pyro, a modern probabilistic programming library, to build intelligent agents capable of reasoning with incomplete or uncertain information. Specify or narrow down possible causal relationships between random variables using probabilistic graphical models and causal models. Predict the effects of interventions and compute counterfactuals to assess causal impacts. Apply causal techniques in practical scenarios, including reinforcement learning, to enhance credit assignment in intelligent agent systems.

Colonialism isn’t just Canada’s past — it’s also Canada’s present. This course explores how colonial structures continue to shape the country’s national identity, institutions, and media landscape. From renewed attention on national symbols like King Charles III and the War of 1812, to pressing issues such as policing, immigration, and Canada’s relationship with the United States, the colonial legacy is everywhere. Even the four pillars of Canadian democracy — the legislative, executive, judicial, and the press (along with the education system) — rest on colonial foundations. This course asks: Where have we come from? And where do we go from here? Designed as a space for bold ideas and critical reflection, this course blends theory with open discussion to challenge assumptions behind Canada’s institutions, with a special focus on journalism and the news media. Decolonization will be examined through four key lenses: Indigenous peoples The Black experience The Francophone space The Global South Each lens will be explored by leading Canadian journalists who bring their professional and lived experiences to the classroom via live online webinars: Dan David Desmond Cole Lela Savic Shree Paradkar Participants will also have the opportunity to pitch story ideas to a diverse range of editorial partners, including: Metroland Media, CBC First Person, The Local, Ricochet, Ku'Ku'kwes News, Maisonneuve Magazine, Broadview Magazine, Africa is a Country, The Narwhal, La Converse, New Lines Magazine, The Rover, Inuit Art Quarterly, IndigiNews, Eagle Feather News, THIS Magazine, The Grind Magazine (Toronto), and Palestine Square. Define decolonization in the context of journalism in Canada. Appreciate the role of a journalist in honouring Truth and Reconciliation. Explore ethnocentric framing by critically examining how the language and narratives used to frame news stories shape both public opinion and the policy making process. Interrogate the concept of objectivity in journalism. Acquire trust-building techniques in covering under-served communities, including reporting with a trauma-informed approach. Adopt storytelling approaches that serve the community rather than extract from them.