Online and Remote Learning

The emerging discipline of service design can help your organization remain competitive through systematic, creative approaches that build better services. In this six-week course, you’ll explore the fundamentals and principles of design ideation and prototyping to improve customer and employee experiences. Upon completion of this course, you will be ready to become a service design ambassador who can generate, evaluate, and test ideas; present results and revisions to decision makers; and advocate for holistic systems of solutions in addition to standalone products and services. Within 4-6 weeks of successfully completing this course, you will receive your micro-credential indicating achievement of the outlined learning outcomes and competencies/skills. Micro-credentials are tamper proof, verifiable, blockchain-based and 100% digital. They can be shared on social media, including LinkedIn and Facebook, embedded in websites or downloaded as PDFs. By the end of this micro course, you'll be able to: Understand how to approach Service Design as multichannel systems of solutions Implement ideation techniques that will help you generate great ideas Evaluate and prioritize ideas Practice using different degrees of fidelity to prototype and test designs Apply best practices for presenting test results & design revisions to decision-makers Competencies/skills developed in this micro course include: Ideation Research Planning & Facilitation Concepting Design Validation & Testing Stakeholder Communication

Workforces facing change and uncertainty need psychologically safe leaders who promote learning, inclusion, and collaboration. This course will prepare you to be that leader. You’ll learn how to master thoughts and emotions, reduce reactivity, improve focus and concentration, and renew energy levels to prevent burnout. You’ll explore the root causes of anxiety and depression and learn how to prevent clinical-level symptoms. You’ll draw on the science of consciousness, cognitive science, and neurobiology to create optimal conditions for solving complex challenges. By the end of this course, you'll be able to: Understand the nature of the mind and neuroplasticity Examine thoughts and emotions, adopt a growth mindset and process-orientation Utilize techniques to systematically renew energy levels to prevent burnout Recognize psychological safety and how it affects learning and innovation Cultivate authenticity and uncover unique talents, strengths, and values in self and others Improve collaboration and foster a sense of belonging and purpose

*NEW SHORTENED FORMAT* If you want to learn about the structure of the human body, this intensive, 16-week online human anatomy course could be for you. Included are 17 hour-long video lectures from award-winning professors in the Faculty of Medicine, each covering a different lesson in human anatomy, including examples of medical applications. Assigned readings and problem-solving exercises will deepen your understanding of the human body, from tissues to the body wall and its contained organs, to the structure of our head, neck and limbs. You’ll emerge with a greater appreciation of human anatomy, its complex relationships, and basic clinical applications. Course Details: The course is taught by Faculty members in the Department of Surgery in the Faculty of Medicine at the University of Toronto and is administered through the University’s School of Continuing Studies. It consists of 17 video lectures of approximately 1hour. The course is divided into 2 units. Each unit contains a number of modules. Each module is followed by a multiple-choice quiz designed to provide a pause for you to consolidate and reflect on the information. By the end of this course, you'll be able to: Understand the structure and function of the various tissue types that make up the human body. Explore the structure of the body wall and the organs contained within its cavities, including those of the nervous, respiratory, cardiovascular, digestive, urinary, and reproductive systems.

The practice of journalism is plagued with crises, such as digital disruption and plummeting ad revenues, but another crisis is often over-looked: Eurocentric models of newsgathering—despite claims to objectivity—actively preserve the status quo. This course will be a home for theory, discussion and implementation strategies to decolonize those traditional practices. Decolonization will be examined through four lenses: the Indigenous experience, early Black settlement, the Francophone space, and the Global South. Each area will be taught by leading journalists and journalism academics in Canada who will infuse their industry experience and lived experiences through live online webinars. Learners will also have the opportunity to explore publication with one of our editorial partners: The Local, Ricochet, Ku'Ku'kwes News, The Green Line, Maisonneuve, Broadview, Africa is a Country, The Narwhal, La Converse, New Lines Magazine, The Rover, Inuit Art Quarterly, Indiginews, Eagle Feather News, THIS magazine and Metroland Media. . Define decolonization in the context of journalism in Canada. Appreciate the role of a journalist in honouring Truth and Reconciliation. Explore ethnocentric framing by critically examining how the language and narratives used to frame news stories shape both public opinion and the policy making process. Interrogate the concept of objectivity in journalism. Acquire trust-building techniques in covering under-served communities, including reporting with a trauma-informed approach. Adopt storytelling approaches that serve the community rather than extract from them.

This course shows you how to embed concepts of equity, diversity, and inclusion (EDI) within the human service organizational context. It focuses on experiences of EDI from the perspective of staff, volunteers, and service users and provides tools to shape organizational cultures, develop human resource protocols and procedures, and improve interpersonal interactions that are equitable and inclusive of all stakeholders. The sessions include lectures, discussion, practital instruction, and application of principles within learners’ own human service organization environments.    By the end of this course, you'll be able to: Shape the culture of human service organizations. Create equitable and inclusive human service organizational environments. Develop processes and methods of interaction within human service organizations. Challenge existing organizational structures and processes. Develop measurement tools to assess experiences of equity and inclusion.

Building Automation Systems (BAS) are essential for transparent, reliable and sustainable building systems operation. In this course, you’ll learn to implement and maintain BAS and manage user expectations. You’ll acquire the skills you need to evaluate existing BAS, create clear performance indicators, and apply best practices for preventive and reactive maintenance. You’ll emerge ready to be active participant and leader in the evolution of building management, navigating the complexities of the present while preparing for the transformative potentials of the future. Within 4-6 weeks of successfully completing this course, you will receive your micro-credential indicating achievement of the outlined learning outcomes and competencies/skills. Micro-credentials are tamper proof, verifiable, blockchain-based and 100% digital. They can be shared on social media, including LinkedIn and Facebook, embedded in websites or downloaded as PDFs. By the end of this course, you'll be able to: Apply BAS for cost-effective facility construction, sustainable and reliable operation Communicate concepts related to emerging technologies (i.e., fault detection and diagnostics, Smart buildings, Internet of Things, Artificial Intelligence, and Digital Twin) Differentiate between the requirements of the BAS and building systems (i.e. HVAC) to effectively manage user expectations Evaluate BAS Sequence of Operations (SOO ) for clear and easy-to-understand communication between all stakeholders Apply BAS functionality for preventive, predictive, and reactive maintenance Assess the use of existing BAS technology in innovative ways Implement BAS to evaluate and create building performance KPIs Competencies/skills developed in this micro course include: Process improvement Leading Change Client Focus Effective communication BAS Data Driven Solutions

This course provides learners with an understanding of the principles, methodologies, and practical applications of conducting impact environmental assessments in the context of social, environmental, and economic domains.  In this interactive micro course, learners will explore the theoretical foundations of impact assessment and learn about the different frameworks and approaches employed in assessing impacts of major projects. They will gain insights into the key elements of impact assessment, including scoping, baseline data collection, impact prediction, assessment methodologies, and mitigation strategies. Additionally, learners will examine the legal and regulatory frameworks governing impact assessment processes in different sectors and jurisdictions.  Within 4-6 weeks of successfully completing this course, you will receive your micro-credential indicating achievement of the outlined learning outcomes and competencies/skills. Micro-credentials are tamper proof, verifiable, blockchain-based and 100% digital. They can be shared on social media, including LinkedIn and Facebook, embedded in websites or downloaded as PDFs. By the end of this micro course, you'll be able to: Measure, evaluate and understand significance of impacts, mitigation measures and residual impacts Conduct baseline studies Understand process of the identification and assessment of environmental impacts Evaluate mitigation measures and alternatives     Monitor and review processes Communicate effectively with stakeholders   Measure, evaluate and categorize cumulative impacts                  Competencies/skills developed in this micro course include: Assessing Significance of Impacts Familiarity with International, National and Regional Legislation Climate Change Baseline and Permitting Impacts Mitigation Public Engagement Cumulative Impacts

Join art historian, Angela Glover, and discover European art treasures in London museums, from the vast Royal Collection to state-sponsored museums and private collections made public. Learn how, as the capital city and main residence of the monarchy, London has attracted artists and art collectors for centuries.  The Royal Academy of Art, founded in 1768, drew top-quality art students and teacher-artists.  The opening of public museums beginning in the eighteenth century allowed unprecedented access to outstanding art collections. By the end of this course, you'll be able to: Examine a range of art works in London, from the famous to lesser-known treasures. Become familiar with significant art collections in London, such as the Royal Collection, the Victoria and Albert Museum, and the Tate. Understand how London developed into a major centre for artists and collectors. Find out about forthcoming art exhibitions in the British capital.