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“These educators do more than share knowledge; they spark curiosity, inspire confidence, and empower learners to reach their full potential.” - SCS Dean Catherine Chandler-Crichlow

How Can Our Past Inform Present-Day Crisis Management?

Crowd in a historic photo

2020 has been an incredibly challenging year: social unrest and protests, the pandemic, authoritarian crackdowns, riots, environmental crises…the list goes on. It can all feel so new and unchartered. But is it? We sat down with SCS history instructor Nick Gunz, to discuss how analyzing past crises can inform our present and future.

SCS: Are the events and circumstance of 2020 really “unprecedented”? 

Nick Gunz: Historians have a very high standard for this term! When most people say “unprecedented”, what they usually mean is “very surprising”. When historians say “unprecedented” they mean truly new. So, no, from a historical perspective 2020 is not unprecedented. We have faced most of these challenges multiple times throughout history. Of course, the events and circumstances are not exactly the same, but we have survived very similar challenges. History is like grief, it’s always different and yet always the same.

For example, pandemics are not new. We’ve lived through pandemics such as the Spanish flu in 1918. In fact, throughout history, there has been a crisis of some measure every 20-30 years. However, we have been living in a time of relative peace, so for many people everything that is happening right now seems unprecedented, when really we are just disconnected from events of our past.

SCS: How can we analyze crises from our past to inform smarter responses to present day challenges? 

NG: I’ll start by saying that there are some things that we are doing right in regard to the pandemic; far fewer people are dying of COVID 19 than the Spanish flu. We have evolved from that experience and are far more prepared. We have evolved scientifically and economically. For example, we are working on vaccines, we aren’t experiencing mass famine, and our economic system is more resilient than in the past. We aren’t as shattered as we were back then.

That being said, there is so much we can learn from our past; history can be used to guide our present-day thinking and capacity to problem solve. It can show us what not to do, but also remind us of our unbelievable capacity to mobilize, take swift action, and respond to crises. For example, when WWII broke out in the UK in 1939, the government evacuated 1.5 million children out of the cities in two days. 

Two days!

And when inevitable issues arose (such as children being placed with families who were not properly capable of hosting children), the Women’s Institute, which was essentially a social club with chapters in every UK village, created an entire system for monitoring, moving, and supporting these children, in only a few months. We are entirely capable of mobilizing in crisis, of making hard and bold choices to manage crisis. I think our government would benefit from analyzing past crisis situations; they can remind us what we can do. 

SCS: What should we be asking of our leaders in times of crisis?

NG: I always hear politicians and policy makers say they are engaging with economists to help navigate government decisions and crises. This is great! However, economists, and public health officials for that matter, have one very specific kind of knowledge. While their domain of knowledge is important and helpful, we have historians, sociologists, epidemiologist in areas other than infectious disease, political scientists, and organizational behaviourists who have deep wells of understanding. But they aren’t being called upon. It’s just not a part of our current political world view. Often decisions are being made based on what seems “reasonable”, without a thorough understanding of historical contexts, lessons, opportunities, and warnings.

SCS: Talk to us about historical warnings.

NG: I like to compare historical lessons to being a heartbroken teenager; remember being a teen and having your heart broken for the first time, then someone older tells you it’s not that bad and you will be ok? What’s really happening is that the teen is feeling so intense because the experience is novel. But the older person is drawing on their historical knowledge to say, “you will survive, and this won’t last forever”. History is that older person. It can provide us with a sense of hope and encourage us to be resilient. 

But history can also warn us when something is really dangerous. Back to our analogy, maybe our teen is dating someone who their elder can see is, you know, a schmuck who treats them badly. That elder warns the teen that their partner is bad news. The older person has seen similar situations and is drawing upon judgements and examples from their past. Listening to history is listening to that elder and heading their advice.

SCS: What is history telling us right now?

NG: There are things that are happening today that history is trying to warn us about. I am very afraid about certain patterns we are seeing. I’m worried American democracy is at serious risk of collapse. History shows us the risk of serious repercussions here. I’m also incredibly concerned about climate change, because this is a threat we have never faced before. Period. It’s totally new to human civilization. That said, history also tells us that we have met, and can meet, problems on a similar scale to climate change. History tells us that there are things we can and should do about COVID, but there are things we simply HAVE to do about climate change. 

SCS: It’s easy to feel helpless under the enormity of the challenges we are facing. What can we do to demand effective and history-informed responses to crises? 

NG: We need to hold our leadership to a higher standard. We must demand that political games be put aside and that our leaders act collectively to solve problems and guide society forward. We also need to hold the media to a higher standard. Our media need to be asking better, bigger picture questions. If every person demands this, things will change.

SCS: What can we learn from 2020?

NG: When darkness comes into the world, it’s an opportunity for light. We have seen this throughout history. When hardship surrounds us, we have an opportunity for heroism. Fear gives us a chance to be courageous. Difficulty and strife can spur deep compassion and connection. We are in crises our planet hasn’t seen for quite a while. That means our generation has chances big and small, that haven’t existed for a while, to be heroes.

 

Nicholas is a naval and intelligence historian, specialising on the link between intelligence analysis and military strategy. He did his undergraduate work at the University of Toronto before going on to graduate work at Corpus Christi College, Cambridge. Prior to returning to Toronto to teach at U of T, he spent several years teaching undergraduates at the University of Cambridge and at Yale.  

Winners of the 2020 Janice Colbert Poetry Award

Books

Congratulations to the winners of the 2020 Janice Colbert Poetry Award! Created by award-winning poet Janice Colbert, a Creative Writing Certificate earner, this award is open to SCS learners who have taken at least one creative writing course in the previous year. Established in 2012, this annual award is valued at $1,000, plus two finalist awards of $500 each.

$1000 Award Winner – Jane Macdonald

Jane Macdonald was born in Red Deer, Alberta, and moved to Scarborough, Ontario to start Grade Five. For a long time Jane lived in the California Bay Area, working in Silicon Valley and studying with poets Ellen Bass and Angie Boissevain Roshi. Now Jane lives in Prince Edward County on Lake Ontario's northeast shore, land and water long loved by Huron-Wendat, Anishinaabe, and Haudenosaunee peoples. Jane serves on the Board of the Prince Edward Learning Centre, writing full time and still going to school, in grateful debt to her many teachers from the past and in the present day.

Juror citation:

In Jane Macdonald’s searching, sense-aware poems, the speaker explores mortality, estrangement from the self and the ways in which we experience our natural surroundings. With control and ease, the poet marries the domestic and existential, using precise yet wondering language to ask questions of “the world outside normal”.
-    Heather Birrell, Gerald Lampert Memorial Award Winner,

$500 Award Winner

Diane Massam is a linguist and a professor emeritus at the University of Toronto, with a long career of academic writing, including a recent book on the grammar of Polynesian languages. She has now returned to writing poetry and fiction, with the help of courses at SCS with Amy Jones and Elyse Friedman. Diane lives in Toronto, and also has strong family roots in B.C. and Quebec.

Juror citation:

In Diane Massam’s sparse but poignant poems, metaphors are tightly wielded to convey human experiences in surprising ways. Each piece is a vivid journey through the speaker's mind as they contemplate their existence and what is to become of them, what is within a "spiral of noises, of kisses and loss".
-    David Ly, Poetry editor of This Magazine

$500 Award Winner

Anna Lee-Popham is a writer, poet, and editor. Anna was born in Canada and has been schooled by social movement elders and organizers in the US South. She lives in Toronto — the traditional territory of the Mississaugas of New Credit First Nation, Mississaugas of Scugog Island First Nation, the Haudenosaunee, the Huron-Wendat, the Metis Nation of Ontario, and home to many diverse Indigenous peoples — with her partner and young child. Anna is completing an MFA in Creative Writing at the University of Guelph and is a graduate of the University of Toronto’s Creative Writing Certificate and The Writer’s Studio at Simon Fraser University.

Juror citation:

In a journal of our challenging times, Anna Lee-Popham’s carefully balanced poems examine connection and its loss. The efficient phrasing and language drives the poems forward. The social critique is presented in a way that engages and without overstatement. The experiments with form add another layer to the reading.
-    Bruce Rice, Saskatchewan Poet Laureate

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Project Management Mistakes to Avoid

A road and a road sign

Avoid these common project management pitfalls to keep things running smoothly.

According to the Project Management institute, demand for project managers continues to increase, with the project management-oriented labor force expected to grow by 33 percent, or nearly 22 million new jobs, through 2027. 

With this growth, the ability to work in many different industries, and opportunities to learn something new every day, there are plenty of reasons to pursue a career in project management. However, the role of project manager does present unique challenges. 

SCS instructor Joanna Tivig shared a few of the most common project management mistakes she has seen to help you avoid them and keep your projects running smoothly. 

  1. Project thinking instead of big picture thinking. New project managers think that projects are what they need to deliver. In fact, it is the outcome of a project that will be sold to the customer.
  2. Doing only or too much task management. These project managers look like task managers or checklist controllers.
  3. Consider people to be resources that you can dispose of and obtain at any point in time. The reality shows that the more we treat team members as people, the more they will work in collaboration for a common purpose.
  4. Micro-managing. Overtiring the team members with status meetings and questions that add no value, just to find out where they are with the workload.
  5. Building documentation that cannot be changed. In today's world where everything is changing fast, you need to build just enough documentation to get started and work and assume changes will need to be incorporated later.

Joanna teaches 1952 - Leading Projects in Organizations, 3401 – Practical Project Management – Part 1, 3402 – Practical Project Management – Part 2, 3523- Agile Essentials in Project Management, 3523B Agile Project Management Basics: Release Planning, and 3551 Agile Leadership and Transformation at the School of Continuing Studies.

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2020 Penguin Random House Student Award for Fiction Winners Announced

Hands holding a pen

The Penguin Random House Canada Student Award for Fiction is awarded annually to an SCS creative writing student.

The winners of the 2020 Penguin Random House Student Award for Fiction have been announced. This year’s first place prize of $2,500 has been awarded to Kimberley Alcock. Two runner-up prizes of $1000 each have been awarded to Rajinderpal S. Pal and Chris Pickrell.

Kimberly

Kimberley Alcock has an MFA in Creative Writing from the University of Guelph and she recently completed a fiction mentorship with the University of Toronto’s School of Continuing Studies. After years living and working abroad in Mainland China, the Middle East, and Eastern Europe, she is now based in Vancouver where she is working on Okanagan Girls, a collection of short fiction set in the Okanagan Valley in the 1970s. 

Alcock won for her piece “Abundance,” which contest judge Joe Lee (Assistant Editor, McClelland & Stewart) describes as “an unforgettable and harrowingly tragic journey that delves deep into the gritty and unsavoury side of Vancouver,” adding “Put simply, this writer hits on so many levels—you can smell the sourness of the car, the heat of the home, and the tension in the closing scenes is palpable. An outstanding work of short fiction.”

Rajinderpal

Rajinderpal S. Pal is a writer and performer based in Toronto. Pal’s first collection of poetry, "Pappaji Wrote Poetry in a Language I Cannot Read " (TSAR, 1998), was the winner of the 1999 Writer’s Guild of Alberta Award for Best First Book. Pal’s second collection, pulse (Arsenal Pulp Press, 2002), was short-listed for both the W.O. Mitchell City of Calgary Book Prize and the Alberta Book Award for Best Book of Poetry. Pal has performed his work internationally and has had poems published in translation in Portugal and Brazil. He recently returned to writing after a fourteen-year hiatus and is currently working on his first novel, as well as collaborating with musicians and videographers to create multi-disciplinary performative acts of storytelling.

Pal made the top three with an excerpt from his novel “Settle,” which contest judge Kelli Deeth (short fiction writer, SCS instructor) describes as “a complex tale—that of seven-year-old Devinder Gill as he comes to understand he has lost his parents, and that of the adult Devinder as he maneuvers between two lives, one of them secret.” Deeth says Pal’s use of evocative language and sharp detail is what made his submission stand out. “Pal delineates a world and characters so real and alive, the reader can almost hear them breathing. Rajinderpal S. Pal is a tremendous talent,” she says. 

Chris

Chris Pickrell is a Naturopathic Doctor, Herbalist, Professor, with plans to win a Nobel Prize in Literature. He teaches and coordinates the Botanical medicine program at the Canadian College of Naturopathic Medicine, and is the author of the textbook Advanced Botanical Prescribing. Chris lives and works in downtown Toronto.
Pickrell’s short story “Death of a Teenager” impressed contest judge Linda Rui Feng (novelist and cultural historian) with its insight. “We are given a glimpse of something through a crack that only opens for one fleeting moment. Throughout, the author deftly makes use of the most compelling features of the short story form: its economy, subtext, and the ability to resonate in the reader's mind long after the narrated events have passed.” she says. 

The Penguin Random House Student Award for Fiction is awarded annually to a School of Continuing Studies creative writing student who has taken a course within the previous year. Entrants may submit either a fictional short story or novel excerpt for consideration and the winner and finalists are published in a chapbook. 

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Demand for Data Science Skills Continues to Grow

Graphics picturing data

"Over the last five years we have seen a significant growth in adoption of AI solutions in enterprise. In the last year itself such growth has tripled compared to previous years" - Saeid Abolfazli

In recent years, there has been a drastic increase in the amount of data generated and collected by both companies and individuals. Data science is vital to helping us make sense out of this data and figure out what can be done with it. However, the incredible volume of information that data scientists have access to now means it’s impossible to collect and analyze it all manually. That’s where technologies like natural language processing, cloud technologies and artificial intelligence come in.  

School of Continuing Studies instructor Saeid Abolfazli discusses this momentum behind data science and its related technologies. 

WHAT IS NATURAL LANGUAGE PROCESSING? 

Natural language processing is one of the most dominant AI technologies that is used to process unstructured and free text, so it helps to unveil unprecedented amount of knowledge and insight from unstructured data which is natural text. 

DATA SCIENCE, AI, NLP AND MACHINE LEARNING TECHNOLOGIES ARE INCREASINGLY BEING ADOPTED ACROSS BUSINESS SECTORS  

AI, machine learning, and natural language processing courses are growing in demand and that is a natural response to the businesses adopting these technologies in different areas.  

Not only is the adoption increasing in each business but also across different sectors. Different sectors are employing these solutions and in the next few years, I assume, this momentum will continue to grow and we are going to have more programs coming to SCS.  

DATA SCIENCE AND AI TECHNOLOGY SKILLS INCREASINGLY IN DEMAND  

Over the last five years we have seen a significant growth in adoption of AI solutions in enterprise. In the last year itself such growth has tripled compared to previous years. We are going to witness the same trend for the next few years and that would further squeeze our talent pool and demand for more AI, data science and NLP expertise.  

Saeid Abolfazli is a seasoned big data scientist and machine learning consultant, author, scientific editor, and speaker with more than 20 years of experience in IT industry. He teaches 3253 - Machine Learning3666 - Applied Natural Language Processing, and is one of the instructors teaching our newest courses in the area of study here at the School of Continuing Studies, 3759 - Feature Engineering in Machine Learning & Artificial Intelligence and 3760 - Cloud Technologies for Big Data, Machine Learning & Artificial Intelligence.

2018-2019 Excellence in Teaching Award Winners Announced

Classroom

We hear from so many people whose instructor’s impact has reached far beyond their classrooms to help them change their lives for the better.

2018-2019 Excellence in Teaching Award Winners Announced

Each year, the University of Toronto School of Continuing Studies recognizes instructors who exemplify the SCS value of excellence in adult education. SCS Excellence in Teaching Award winners are nominated by learners who feel that their instructors have gone above and beyond to share their knowledge in a way that is particularly engaging, helpful and inspiring. 

“Year after year we are so impressed and touched by the hundreds of stories that come in from learners nominating their  instructors,” says SCS Dean, Maureen MacDonald. “We hear from so many people whose instructor’s impact has reached far beyond their classrooms to help them change their lives for the better.”

This year’s award winners, being recognized for teaching during the 2018-2019 academic year, are: 

Excellence in Teaching – Business and Professional Studies 
Reza Mirza Hessabi 
Richard Picart 
Ronald Caldwell 

Excellence in Teaching – Creative Writing 
Caitlin Sweet 

Excellence in Teaching – Arts & Science 
James F.S. Thomson 

Excellence in Teaching – Languages and Translation 
Mary McBride 

Excellence in Online Teaching Award
Evandro Rodrigues 

Outstanding New Instructor Award 
Nadine Atwi 
Piro Dhimitri 

Career Impact Award 
Martha Batiz

For more information on the UofT SCS Excellence in Teaching Awards please visit: https://learn.utoronto.ca/why-continuing-studies/about-our-instructors/instructor-awards-and-recognition 

SCS Adds Guided Writing to its Suite of Online Creative Writing Courses

A typewriter

Guided Writing is useful to create structured time to write, to get past writer’s block, to discover both creative energy and story-telling technique.

The University of Toronto School of Continuing Studies has added a new online guided writing course to its roster of creative writing courses taking place this spring and summer. 

The course, taught by novelist, journalist and veteran SCS instructor, Kim Echlin is designed to help writers at any level either start a writing project they have had percolating in their mind or to overcome writer’s block and breathe new life into a piece that has stalled. 

“Guided Writing is useful to create structured time to write, to get past writer’s block, to discover both creative energy and story-telling technique,” explains SCS Creative Writing Program Director Lee Gowan. 

Students will follow Echlin’s instructions and structured writing prompts and write for at least half of each class. The other half of each class will be devoted to studying technique and workshopping pieces with their classmates. 

Every student will be given the instructor’s Writing Handbook, The Scribal Art, to supplement their in-class writing. This handbook includes a number of illustrative examples as well an introduction to techniques that all writers need to know for fiction, genre writing, memoir and nonfiction.

“At the end of this course students will not only be better writers but better readers, recognizing key elements of style,” says Gowan.

The first offering of Guided Writing will take place Tuesday evenings from July 6 – August 30, 2020.

Join Knowledge Hub for free learning resources

A hand holding headphones

We have launched a series of free resources featuring tips and information to help our community reach their learning goals from home.

How we all work and learn has been changing rapidly. SCS wants to support you through this evolution. We recognize that in addition to new assistance options for online learners whose finances were impacted by COVID-19, there is an appetite from our learners for content to help explore new territory, engage your minds, and learn skills and ideas you can apply to your lives and careers now. 

We reached out to our community of learners to get a better idea of just what kinds of content and the topics you would like to gain insight into. We asked, you responded, we listened. The UofT SCS Knowledge Hub series is the result. 

LEARN MORE

How to ensure employees feel comfortable raising concerns about mistreatment

People in a meeting

“Most of us respond to conflict by retreating which can translate into disengagement and dissatisfaction which hampers productivity” - Jennifer Pernfuss

With so many workplaces currently experiencing upheaval due to COVID-19, it’s no secret that employee stress levels may be higher than usual. 

One way organizations can help mitigate this stress for their teams, is by ensuring that employees feel safe raising any concerns or complaints they may have. 

Instructor and co-developer of the newly-launched SCS Specialized Certificate in Managing, Investigating, and Resolving Workplace Harassment Complaints Jennifer Pernfuss says that unfortunately any workplace relationships that were strained before COVID-19 may be even more conflict-ridden now. “The additional stress of the pandemic coupled with anxiety related to tension-filled working relationships tests employees' mental health.  Most of us respond to conflict by retreating which can translate into disengagement and dissatisfaction which hampers productivity,” she explains. “In today’s virtual world, ‘hiding’ as a way of avoiding conflict is easier and no less harmful to everyone involved and your business.”

Pernfuss says now is the time to encourage employees to come forward with issues so they can be addressed, resolved, a sense of well-being can be preserved and productivity enhanced. “In cases of alleged harassment, it’s an obligation to act,” she adds. “Abating the tension and stress in working relationships is more important now than ever and those involved are grateful for the support.” 
Her top 6 tips for creating a safe environment for employees to voice concerns are: 

  1. Encourage to employees to communicate concerns of conflict or mistreatment.
  2. To maintain neutrality, hold the perspective that conflict is simply a signal that something wants or needs to change.
  3. Remember - behind every complaint is a request (complaint - "I get cut off in meetings and I feel invisible").
  4. Be present. Listen carefully for the request behind the complaint ("I want my ideas heard during our team meetings").
  5. Explore how best to achieve the desired outcome (design agreements with the team to ensure everyone can contribute meaningfully to the discussion).
  6. Resolve the issue quickly and effectively and document the process thoroughly.

Jennifer Pernfuss is the founder of RESPECT: Conciliation & Education and for the past 25 years she has been helping organizations effectively address and resolve workplace harassment complaints and conflict. Jennifer has degrees in law and psychology. She is a certified ORSC coach and she has coupled this cutting-edge approach with her legal training and field experience with unprecedented results. In addition to her restorative work, she is a 'Respect In The Workplace' trainer, speaker, facilitator, coach to complainants and respondents and leaders, and co-developer of an online training program, Optimal Resolution Method. She teaches Identifying, Addressing and Effectively Managing Workplace Harassment Complaints at the School of Continuing Studies.

How Data Science Can Help Address a Health Crisis like Covid-19

Data on a screen

“Data analysis is crucial to understanding the dynamics of a threat such as COVID-19" - Larry Simon

Governments and health organizations need powerful tools to fight an invisible foe like COVID-19. In addition to cooperation from communities and the expertise of medical professionals, one of the most vital tools we have is the ability to quickly and effectively collect and analyze information. 

That’s where data science comes in. As SCS data science instructor Larry Simon explains: “Data analysis is crucial to understanding the dynamics of a threat such as COVID-19.  We can’t see it, so we need to infer how it’s transmitted by observing data about people’s interactions and habits.”

For example, key factors like the number of additional people that will be infected by each person while they are infectious tell us how quickly the total number of people affected will grow, and how much control is required to dampen that growth.

Statistical analysis is also crucial to understanding how much of an impact the crisis will have on the economy and government deficits.

According to Simon, data analysis can also help us to discover whether there are multiple strains of the virus with different characteristics. “Similarly, there may be genetic differences that make some populations more susceptible than others,” he says. 

One of the challenges of using data science to help combat a pandemic like COVID-19 lies in the accuracy of the data itself. “There are no doubt people who have had COVID and recovered but haven’t reported it.  This represents a systemic bias which would cause underreporting of cases and overreporting of the likelihood of dying as a result of contracting COVID,” says Simon. “Even more so with asymptomatic cases.”

Another challenge is the possibility of countries either not releasing their data or altering what they do share publicly or with other governments. 

As with almost any data collection, there is also the issue of privacy. Simon says that particularly in Western cultures, personal privacy of great concern for people, which can make it difficult to implement automated monitoring and reporting. “If people were willing to give up some privacy and share more health-related data in real time, such as through smart watches, track-and-trace could be much more effective,” he says. 

Still, data science has been used in some impressive ways to help stop the spread of COVID-19. “The most amazing thing has been the use of Machine Learning to speed up the discovery of potential treatment drugs and vaccines. “Sophisticated modelling and distributed computation is allowing far more rapid medicine development. During the pandemic many home computer users allowed their machines to be used over the Internet to do the huge number of calculations necessary to predict how COVID proteins fold.” Simon says. “Hopefully we’ll learn from the experience and invest in having testing capacity available on demand for future challenges.”

Larry Simon is an entrepreneur, management consultant, and angel investor, specializing in IT strategy and data analytics. He has over 30 years of experience advising startups, global corporations, and government institutions. He is the founder and a Managing Director of Inflection Group. Prior to this he was a Partner with Ernst & Young Consulting, their CTO and National Director of their strategy and delivery centres. He has previously served on the faculty of the Rotman School of Management, as the Head Judge of the Canadian Information Productivity Awards (CIPA), and as a Councillor of the Institute of Certified Management Consultants of Ontario. Simon holds an MBA from the University of Toronto, and a B.Math (Computer Science) from the University of Waterloo.

Simon teaches Foundations of Data Science, Deep Learning, and Intelligent Agents & Reinforcement Learning at the University of Toronto School of Continuing Studies. 

Related Certificates

Five Tips for Managing Projects Remotely

Laptop on a desk

Project managers need to adjust to keep work-from-home projects running smoothly.

While working from home has allowed many people to continue to work through the Covid-19 pandemic and social distancing requirements, remote work comes with its own unique set of challenges.

Where once team members could pop by each other's desks to easily collaborate or get a bit of quick feedback, now they may need to schedule a time to chat in advance and use a messaging or video chat app that may not lend itself well to the usual brainstorming and collaboration techniques.

On top of this, reading non-verbal cues in order to gauge group sentiment, which can be key to navigating complex political or cultural landscapes, can be tricky via webcam and impossible via messaging apps.

Working from home can also make for an environment where team members are easily distracted.

School of Continuing Studies Project Management instructor Sunita Guyadeen says these work-from-home challenges may be compounded during a crisis like COVID-19. "The uncertainty of COVID-19 is a distraction and stress all on its own," she explains. "Team members may be dealing with sick family members or may have a partner that works in healthcare. Not knowing when or if anything will go back to the way it was pre-COVID I find preoccupies the thoughts of most team members. This makes it difficult to stay focused."

In addition, Guyadeen says the financial impact of COVID-19 on many organizations has forced projects to slow down or stop altogether which can be both unsettling and demoralizing. "The abruptness of the self-isolation, social distancing and restrictions gave no time for preparation so many project team members may not be well-equipped to work from home for example," she says.

"Project team members are now not only dealing with their projects but they have to carve out time to deal with child care, educating their children etc. So this can also be a distraction and a stress that indirectly impedes progress on projects."

Fortunately, Guyadeen says, there are things project managers can do to keep projects running smoothly while team members work from home. Here are her top five tips for remote project management:

1. Set and agree on expectations around availability, response time and communication mediums team members should use when working remotely. This will prevent surprises and function as rules of engagement.

2. Try to maintain a personal touch or contact with team members so the informal people relationships can be maintained

3. Keep to a structure i.e if you did stand-ups every day at 9:00am when in the office - maintain that remotely.

4. Get in the habit of recapping meeting discussions in rough notes to ensure nothing gets forgotten or lost in translation when the meeting is over.

5. Trust your team members. Relinquish your inner task master and rely on the team to take accountability for their tasks and deliver.

Sunita Guyadeen has several years of experience as a program manager, project manager, business analyst and business process practitioner in both the private and public sectors. She has spent the last several years functioning in a senior management capacity leading combined business and technical teams through large transformation and business process re-engineering initiatives in the telecommunications and financial services industries. She teaches Agile Essentials in Project Management, Agile Project Management Basics: Methods and Solutions, and Agile Leadership and Transformation.

MacLean's Features Creative Non-Fiction Student’s Account of COVID-19 Front Line

Healthcare workers wearing medical masks are seen through a window

ER Dr. Dawn Lim writes about her colleagues' compassion and dedication 

Former School of Continuing Studies Creative Non-Fiction student and Toronto ER doctor Dawn Lim has put her writing skills to work on a piece for MacLean’s magazine, sharing a glimpse of what work is like for her and her colleagues on the front lines of the COVID-19 pandemic in Toronto.  

The piece is accompanied by photographs Lim says she has taken to document “the day-to-day pulse of the UHN” and to provide herself with some sense of control during the pandemic. One of the photos, a powerful image of medical staff intubating a patient, is the cover photo for the June 2020 issue of the magazine. 

"Healthcare workers don't often get thanked. When I was at the height of my professional burnout, storytelling helped me heal," Lim says of her decision to document and share her experience. "When this pandemic is finally over and we feel tempted to move on and not look back, I hope this photo essay will give us a chance to pause and reflect on the work we did--to really acknowledge to ourselves that the work we do is valuable. I feel incredibly grateful that I was able to share our story with Canadians."

Click here to read Lim’s piece and see her the rest of her photos featured in MacLean's: https://www.macleans.ca/society/health/i-saw-fleeting-moments-no-one-remembers-one-er-doctors-photos-from-the-coronavirus-frontlines/  

*Photo by Dawn Lim

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