Please note that the University of Toronto School of Continuing Studies will be closed on Monday December 23rd as of 12:00 p.m. (EST). In addition, the University of Toronto will also be closed for the holiday season between Tuesday December 24th and Monday January 6th inclusively. Online registration remains open.

Lean Six Sigma

Lean Six Sigma is a proven strategic tool that delivers value for customers, generates returns for shareholders and improves the workplace environment. This certificate will build your capability in Lean Six Sigma and empower you to bring meaningful change to your organization. Topics include understanding quality and its relationship to business strategy, statistical concepts associated with quality, the process of change management and the Lean Six Sigma approach to business process improvement.

This certificate will benefit business professionals in all industry sectors and business functions, working at different levels: business analysts, managers, consultants, engineers and senior executives responsible for marketing and sales, production and operations, information technology and strategic management.

  • Apply Lean Six Sigma DMAIC methodology.
  • Understand the advanced tools and techniques of Lean Six Sigma.
  • Know how to implement or retool a quality management program.
  • Adopt tools and techniques to help lead people through change.
  • Use Define, Measure, Analyze, Improve and Control (DMAIC) methodology and tools to improve product and service quality and create value for stakeholders.
  • Understand the change management and leadership skills needed to achieve excellence.
  • Take the first step towards achieving the American Society for Quality's (ASQ) Green Belt certificate in Six Sigma.

Required Courses

Choose either:

  • 2699

    Foundations of Quality & Process Excellence

    Organizations use quality management and process excellence to deliver value for customers, generate returns for shareholders and improve workplaces. This course gives you a solid grounding in the ideas and practices of quality management. You'll learn the core ideas that underpin the leading quality and process excellence methodologies and frameworks used today (ISO, TQM, Lean Six Sigma) and how to apply Lean Six Sigma Define, Measure, Analyze, Improve and Control (DMAIC) methodology to business and work situations.

OR both of the following courses:

  • When leading organizations get serious about improving processes and optimizing quality, they turn to Lean Six Sigma (LSS) methodology. In this five-session micro course, you’ll acquire fundamental skills and techniques needed to execute LSS projects. You’ll learn to identify opportunities for improvement, calculate the cost of poor quality and plan a solution that addresses five distinct LSS phases: Define, Measure, Analyze, Improve, and Control (DMAIC). You’ll emerge with a keener understanding of why things go wrong and how to design measurable improvements when they do.

    Within 4-6 weeks of successfully completing this course, you will receive your micro-credential indicating achievement of the outlined learning outcomes and competencies/skills. Micro-credentials are tamper proof, verifiable, blockchain-based and 100% digital. They can be shared on social media, including LinkedIn and Facebook, embedded in websites or downloaded as PDFs.

  • If you’ve already taken 2699A Introduction to Lean Six Sigma Methods, or have equivalent knowledge, this five-session micro course will take you deeper into the Lean Six Sigma (LSS) approach. Whether you’re working to improve services or manufacturing processes, you’ll develop a greater ability to measure process performance, identify gaps and opportunities for improvement, and design workable solutions using the DMAIC approach. You’ll learn which tool to use in every phase of a project, whether you’re improving an existing process or implementing something new.

    Within 4-6 weeks of successfully completing this course, you will receive your micro-credential indicating achievement of the outlined learning outcomes and competencies/skills. Micro-credentials are tamper proof, verifiable, blockchain-based and 100% digital. They can be shared on social media, including LinkedIn and Facebook, embedded in websites or downloaded as PDFs.

AND both of the following two (2) courses:

  • Lean Six Sigma is a strategic tool organizations use to deliver value for customers, generate returns for shareholders and create a meaningful workplace environment for employees. This hands-on course covers widely used concepts associated with the Lean Six Sigma methodology. You'll learn how to identify improvement opportunities, develop solutions and ensure that the benefits are realized.

  • Lean Six Sigma is a problem solving methodology that businesses use to deliver value for customers, generate higher returns for shareholders and create an engaged workplace for employees. This hands-on course covers the more advanced tools of Lean Six Sigma.  It describes the use of statistical techniques to identify projects more effectively, conduct baseline analysis and managing process improvement and process control. The course also covers techniques  for data collection, and quantifying data measurement system errors, analyzing process variation, statistical hypothesis testing and designing experiments to improve processes.

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