Networking can be a powerful tool for career advancement. It can help you build your confidence, exchange ideas, and provide pathways to new opportunities. Networking expert and SCS instructor Jean Chow shares three tips for networking in multicultural settings. 

1. Consider The Platinum Rule vs The Golden Rule

Most people know The Golden Rule – Treat others how you want to be treated. Yet it’s not always the best way to approach people. You only know how you want to be treated, your background, your cultural upbringing, your standards.

The Platinum Rule is an important shift in perspective which challenges you to treat others how they want to be treated.

So how do we know how they want to be treated? Applying the Platinum Rule involves understanding and respecting the unique preferences of individuals in various contexts, (including cultural context), developing meaningful relationships, and offering helpful collaboration.

2. Humility helps

Don’t think you’re the smartest person in the room. Listen more. Have a beginner’s mindset. In Japanese, the word “shoshin” means “beginner’s mind.” You may find it refreshing and freeing when you learn to let go of your preconceptions and have an attitude of openness when learning

3. Be culturally curious and sensitive

Do you work on a multicultural team and/or work for a multinational company? Often, the answer is “Yes!” Look around. In our professional and personal lives, we may all speak the same language but this doesn’t necessarily translate into engagement and collaboration. Communication is not so straightforward. English is widely spoken in the following countries: Canada, U.S., U.K., Ghana, and Australia, and yet our cultures are different.

Whether you are an emerging or established leader, our course Fearless Networking – Connecting Across Cultures can help you learn more about your own communication style and discover how it can be further developed to facilitate successful professional networking and meaningful relationships. 

Super connector and SCS instructor Jean Chow is currently focused on her successful professional coaching practice, aptly known on social media as @MsBizWiz, she also hosts the “Dream Network”, a highly diverse, international professional networking organization, which she founded in 2018. Jean knows instinctively what could be and is excited by the prospect of connecting people, ideas, and projects to get things done or to create something bigger and better. No longer active on the squash court (now Pickleball!), she is delighted her squash network continues to thrive and help others. Jean enjoys spending time as a volunteer mentor helping youth recognize and realize their potential and is writing a field guide about her intelligent approach to successful networking.

Megan Fleming had her eye on a new career pathway when she decided to register for the first course in the School of Continuing Studies Digital Strategy and Communications Management certificate. 

“I really wanted to increase my skills and expertise in digital communications strategy and social media beyond my experiences in using social media personally and on a volunteer basis. I was looking towards transitioning into a different role on my team if it were to become available or find another similar role at U of T in Communications & Knowledge Translation,” she explains.

Her manager was fully supportive of her desire to add new skills to her resume, seeing the potential benefit to both Fleming and the team she worked with, and encouraged her to take advantage of the courses available through SCS.  

Sure enough, Fleming has been able to use the knowledge she acquired through her SCS courses as she made the transition from Research Administrative Assistant to Communications & Knowledge Translation Officer.

“This role is way more up my alley, and I feel confident and prepared to fulfill its responsibilities thanks to a lot of what I learned through this certificate,” she says.

“I’m still learning as I go, but I constantly find myself returning to my course notes to support my work.”

For Fleming, one of the most valuable takeaways of the certificate came early in the first course: that her storytelling didn’t always need to be perfect to be effective. 

“As part of my course, Foundations of Digital Communications Strategy & Social Media, I was to create my own website, blog, and, optionally, podcast. I’m a keener, so I challenged myself to start my first podcast at the intersection of health promotion and communications,” she shares. 

“This course truly encouraged me to just get the episodes out there, but I was able to learn as I went about how to do so strategically. While I’m still thinking about what the future of this podcast holds, I’m so thankful for the push from this course to get me to try out a different communications medium.”

In fact, Fleming says trying her hand at podcasting wound up being some of her favourite coursework.

“I started my own podcast entitled Holding Healthy Space, which was all about communicating about health and social issues in a transparent, respectful, equitable, and empowering way,” she says.

“I was able to connect with a friend who works as a boundaries and burnout coach to chat about her work and how to hold space on social media for self-proclaimed people-pleasers and overachievers, and I developed and shared a whole episode about how to encourage our loved ones to engage in healthier behaviours, sharing a framework with the audience to keep in their health communication toolkit when holding healthy space. This project was so rewarding and fun!”

The biggest challenge Fleming came across in completing her courses was simply to carve out the time, but she says that assignments tailored to learners’ choice of topics meant she really looked forward to doing her homework. She believes the certificate in Digital Strategy and Communications Management could be useful to anyone wanting to be on top of the latest trends in social media and digital communications, particularly emerging communications specialists or anyone using digital communications and social media as part of their work.

Based on her experience, Fleming shares her advice for other people exploring lifelong learning at the University of Toronto: 

“Find ways to make it exciting for you, and if you can’t, it might not be for you! There’s always a way to bring in a personal touch into the assignments or find ways to apply the teachings to your own work.”

This year the University of Toronto School of Continuing Studies marks 50 years since its official founding in 1974, but its history stretches back much further. 

The roots of lifelong learning at the University of Toronto date back to 1872 when evening classes focused on practical competencies and skill building were introduced. Throughout the 1900s, the school evolved to include a three-year certificate course in business, and a series of mail-based courses for men stationed in England and prisoners of war in Germany.  

To meet cultural and technological changes in the 1950s, new courses were developed in areas such as transistor electronics, atomic energy, construction management, retail lumbering, pre-stressed concrete, and executive development for women. Liberal arts classes and refresher courses were offered, as were courses to help newcomers to Canada adapt to their new country. In 1973, the certificate course Teaching English as a Second Language (T.E.S.L.) was developed.  

In 1974, the University of Toronto School of Continuing Studies (SCS) was officially founded. At this time, course offerings included business and professional studies, creative writing, arts and science courses, as well as an English language program for newcomers keen to pursue higher education and career opportunities in Canada. 

Since then, SCS has continued to evolve to meet changing technology, workplace priorities, learner interests, and cultural shifts. 

Today SCS continues to offer an ever-expanding, up-to-date roster of in-person and online courses and certificates, designed to help learners meet their personal and professional goals. In recent years the school has also expanded its service offerings to include educational credential assessment, organizational and corporate training, PSE preparedness, and career services. 

“It is amazing to look back and see how far we’ve come, and particularly how SCS has always embraced transformation and was in-step with social and workplace transformations” says SCS Dean Catherine Chandler-Crichlow. “One thing that has been consistent over the past 50 years has been the school’s ability to pivot and adapt to the needs of our communities. I know our staff, instructors and partners remain dedicated to bringing accessible, relevant education and services to our learners. I’m so excited to see SCS continue to expand and evolve to help more and more people meet their lifelong learning goals.   

To celebrate 50 years of lifelong learning, the School will be sharing the perspectives of SCS community members and how learning with SCS has impacted their lives. 

Keep an eye on our social media to be inspired by their stories and to hear about our 50th anniversary-themed events and giveaways throughout the year. 

We’re kicking things off with four chances to win $499 towards your next SCS course. Visit us on LinkedIn, X, Facebook and Instagram for details and your chance to win!

1. Move Your Career Forward

   Prepare for and decide on the next bold step in your career with the help of our one-on-one coaching, workshops, and free resources through the Blueprint Career Services portal.

2. Learn a Language 

   Our language courses and certificates can help you learn or improve your skills in a wide variety of languages, while our popular English Language program can help you reach your academic, professional, or personal English Language goals.

3. Improve Your Cognitive Health 

   Learning new information and skills can help your brain to keep growing and maintain neuroplasticity, which can help with memory, learning, depression, and can even aid in recovery from strokes or traumatic brain injuries.

4. Build a More Fulfilling Social Life 

   Growing your social circle as an adult can be challenging! We love seeing our learners connect with people who share a common interest with them and build new lifelong friendships.

5. Improve Your Project Management Abilities 

   Project management continues to be an in-demand skill set across sectors. Make 2024 the year you develop this skill set for yourself, or prepare to formalize the skills you already have with a Project Management Institute certification.

6. Start Your Memoirs

   You’ve got stories to tell. Find your writing community and let our expert creative writing instructors guide you in telling those stories in a clear and compelling way. Not quite ready for memoirs? Check out our wide variety of other writing genres to explore.

7. Update Your Marketing Skills 

   With the explosion of AI technology over the past few years, there has never been a better time to ensure your marketing skills and toolkit are current and competitive. Our expert marketing and communications instructors are passionate about doing just that and about passing on their up-to-date knowledge to help you future-proof your marketing career.

8. Become An Effective Leader 

   Whether you already lead a team or you aspire to take on a leadership role within your organization this year, our leadership program can help you develop the skills and mindset of a great leader.

9. Earn A Professional Certification or Designation

   You know what your skills and abilities are. Now let potential employers know by earning an in-demand designation to add to your resumé. Whether you are working towards earning a professional designation or certification, or need to maintain your credential with continuing education requirements, we have partner-recognized courses and certificates to help you succeed on your journey forward

10. Become More Mindful 

    If your goal this year is to seek more discipline, tolerance, calm, and mental clarity, the courses and certificates in our mindfulness program can help make 2024 your most mindful year yet! 
     

SCS learner Anuja Varghese completed her creative writing certificate in September 2023. Hot on the heels of that achievement, this brilliant member of our creative writing community has won this year’s Governor General’s Literary Award for fiction for her short story collection, Chrysalis. 

A top honour in Canadian literature, the Governor General’s Literary Awards were created in 1936 to celebrate literature and inspire people to read books by creators from Canada. The award recognizes the best books in English and French in seven categories: Fiction; Non-fiction; Poetry; Drama; Young People’s Literature – Text; Young People’s Literature – Illustrated Books; and, Translation.

We sat down with Varghese earlier this year to hear about her experience going from SCS learner to published writer and she described Chrysalis as a collection of genre-blending short stories that centre women and girls of colour, and explore community, sexuality, cultural expectations, and moments of transformation through a feminist lens.

“When I think about what inspired me to write these stories – two things come to mind. The first is that I wanted to write brown girl characters who break free of the roles they are often ascribed in media (typically immigrants, nerds, victims, and sidekicks), and who reflect the intersections of identity that I experience as a second generation queer woman of colour,” she explains. “The second is that I was writing both literary fiction and genre fiction and I wanted to create a collection that made space for both.”

When pressed to choose a favourite story from her collection, she instead refered us to the dedication page in Chrysalis, which reads, “This book is for all the girls and women who don’t see themselves in most stories. You are worthy of reflection, despite what you have been told. Reflection in this context can mean two things: a throwing back or mirroring of; and worthy of serious consideration.”

READ THE FULL ARTICLE HERE

Cyber threats can be scary, and for good reason. Malware can be lurking in a suspicious email users get convinced to click. All it takes is one crack in the door of the network to let all the wrong ones in; spear phishing witches, ravenous ransom wolves, you name it!

But never fear! While torches, pitchforks and silver bullets never put down a data breach, a resilient security culture in your organization is your best bet for keeping the beasts at bay.

In a highly digitized world, data is an omnipresent asset that needs to be protected. The security of data has become an ubiquitous concern as it pertains to Privacy, Intellectual Property, Nation and Citizen safety and the overall competitive advantage of firms and organizations.

The Cyber Security threat landscape is continuously evolving and becoming more sophisticated, hence more dangerous. This means that people, both in their private lives and at every level in organizations, including members of the Boards of Directors, need to be aware of the risks and be equipped with the pertinent knowledge and skills to manage them.

The SCS Cyber Security Foundations course addresses these needs and delves into the key tenets of Cyber Security resilience: confidentiality, integrity, and availability of data.

This October (Cyber Security Awareness Month), here are five tips to get you started with improving your personal cybersecurity: 

1. Go to "Settings" on your mobile devices and enable automatic software updates under 'General'
2. Maintain strong passwords that should be unique and update them on a regular basis 
3. Don't share passwords with anybody (people, suppliers, banks, retailers, credit card companies or any other company or organization), as no legitimate entity will ask for them 
4. Be suspicious of emails from unknown sources (people, suppliers, various companies or organizations) and for those, don't click on links or open attachments 
5. Don't keep too many open browsers (windows) on your mobile devices (desktops, laptops, tablets, phones) and close them as soon as you can.

To learn more about SCS Cyber Security courses, please visit our Cyber Security Management Certificate page. 
 

Raquel Richards’ decision to join the U of T School of Continuing Studies community was sparked by a lifelong dream to attend courses at a university and inspired by her late great grandmother’s values of education, knowledge, and success. Little did she know that registering for the SCS Foundations of Digital Communications Strategy & Social Media course, would set her on an exciting new career path in the field of AI.

The early stages of the COVID-19 pandemic also pushed Richards to re-examine her life and work goals. “The pandemic's impact on our ability to embrace life's experiences became apparent, compelling me to confront the need to pursue my passions and carve out a life that resonated with my authentic self and aspirations,” she explains. 

“At the same time, I took a deep dive into the adverse effects of my existing job and made the pivotal choice to depart from my 10-year position at the LCBO.”

Richards knew she was interested in digital content creation, and so she launched her business “Wrong Door Creative,” dedicated to just that. At the same time, began working towards her certificate in Multimedia Storytelling and Content Marketing at SCS. 

A moment of concern arose for Richards early in the Foundations of Digital Communications Strategy and Social Media course when she realized it included a PR component. “Around a quarter of the way through, I realized the curriculum has a large public relations component— a domain I was seeking to move away from,” she says.  

However, she soon discovered that the AI element of this course would be a crucial step on her career journey.

Now, in addition to her work as a content creator and multimedia storyteller, Richards works as an AI prompt writer, currently on assignment for Meta, through IT services and talent company, TEKsystems. She works on the composition, evaluation, and analysis of prompts that fuel an AI chatbot's interactions and responses.

Richards says she enjoys putting her affinity for words, creativity, and the realm of artificial intelligence to work in this new position. 

“What brings me joy is the rapid pace and dynamic nature of the field,” she adds. 
 

“The constant evolution of technology, the ever-changing interface, and the emergence of new trends—It’s exhilarating and chaotic, and I love it!”

The knowledge gained from the Foundations of Digital Communications Strategy and Social Media course was instrumental to Richards finding herself working in the world of AI.

“This initial exposure served as a catalyst for further exploration on my part. I delved into self-guided learning on additional programs and platforms,” she explains. 

“This course acted as a springboard, providing me with essential insights and initiating my journey into AI.”

Richards also particularly credits instructor Alison Garwood-Jones with supporting her along her learning and career path. “Her teaching approach, rooted in genuine passion for the subject matter and extensive experience in the digital communications field, made a substantial impact on me,” Richards says. 

“One of the standout aspects of Alison's instruction was her ability to foster a welcoming and inclusive atmosphere. I felt at ease participating in class discussions, offering insights, comments, and suggestions. This comfort was invaluable in facilitating an open exchange of ideas and knowledge. Moreover, her responsiveness to student questions further enhanced my learning experience, ensuring that concepts were understood.”

In addition to finding herself on an exciting new career path, Richards says the best thing about taking the Foundations of Digital Communications Strategy and Social Media course was the constant anticipation of wondering what she would learn next. She believes the course could be helpful for anyone seeking to enhance their skill set in business and marketing management within the realm of social media, as well as for PR professionals wishing to keep their skills up-to-date or for anyone looking to develop a foundational understanding of the world of generative AI. 

She also offers some advice for anyone looking to take this course or any of the courses in the Multimedia Storytelling and Content Marketing certificate: “Allocate dedicated time for the course throughout the semester. The course demands consistent effort and engagement. Set aside the time slots for the webinars, reading course materials, and working on assignments. Attend class (live webinars if taken online), they offer real-time interaction. If you miss one watch the recording ASAP so you don’t fall behind. Actively participate in discussions, both in class and online, and don't hesitate to ask questions. It’s how you learn!”
 

While many people are aware of the concept of entrepreneurship (when someone comes up with their own idea or product and uses it to start a business or businesses, finding success by taking risks) you may not be as familiar with the idea of intrapreneurship. 

According to SCS Business Innovation instructor Ferhan Bulca, intrapreneurs and entrepreneurs share a similar mindset. 

“The differences between intrapreneurs and entrepreneurs are very subtle. Intrapreneurs do it for an organization whereas entrepreneurs build their own companies,” he explains. 

“When I look at the fundamental drives behind these two types of people, intrapreneurs do it because they’re passionate about the solution and solving every problem for their customer base and they’re happy to do this in an organization, for somebody else.”

So why is intrapreneurship so important to organizational success? Here are three reasons to encourage intrapreneurship in your organization: 

1. To boost employee morale

Encouraging your team members to flex their creative problem-solving muscles and rewarding them when they come up with and follow through on ideas to further your organization’s goals is a clear win-win. Cultivating an environment where intrapreneurship is valued and rewarded, and where employees can see their work makes a measurable difference, will help keep them motivated, and help your organization to retain top talent. 

2. To Increase Agility

With the rapid evolution of technology and social change of the past few years, it has never been more important for organizations to respond to change quickly and nimbly. A team that is accustomed to taking initiative and ownership of creative solutions is crucial to your organization’s ability to quickly pivot and evolve to meet the changing needs of your customers or clients. 

3. To Foster Innovation 

“Intrapreneurs are well positioned to become change agents within their organization because innovation by definition is a novel way of doing something in a different and better way,” says Bulca.

“Intrapreneurs have to deliver this [solution] to the organization and change the way things are done currently into a new way, which requires them to be change agents.”

Want to learn more about intrapreneurship? Check out our Business Innovation courses, now open for registration.

Each year, the University of Toronto School of Continuing Studies recognizes instructors who exemplify excellence in adult education. SCS Excellence in Teaching Award winners are nominated by learners who feel that their instructors have gone above and beyond to share their knowledge in a way that is particularly engaging, helpful and inspiring. 

“Knowledge is such a precious, life-changing resource,” says SCS Dean Dr. Catherine Chandler-Crichlow. 

“The dedication these instructors have to changing lives by sharing the knowledge they have acquired through years of study and experience is truly inspiring. We are so proud of them and their passion for lifelong learning.”

This year’s award winners, being recognized for teaching during the 2021-2022 academic year, are: 

Excellence in Teaching – Business and Professional Studies

Joanna Tivig

Joanna’s learners describe her as an enthusiastic and excellent instructor, whose coaching skills are clearly backed by years of experience. Her industry insights in project management and agile are rich, and she generously shares this vast information with her students. Joanna is a passionate and engaging instructor. Her knowledge and experience allow her to quickly "read the room” and adapt and tailor her approach so everyone understands and benefits.

Mouaz Aref Al-Zayyat

Mouaz is described by learners as a fantastic educator who makes learning so interesting, keeping all his students engaged all the time. He is professional, easy to connect with, and very responsive to questions. He engages the class and checks in to ensure everyone is following along. He can provide a thorough webinar and review the assignments all with a smile. He is a great storyteller with his real life examples of the topics being discussed in class. 

Shelley McMain

Learners say Shelley is thorough, clear and kind in her teaching. Her lectures are informative and relevant. Her course material is well put together with excellent resources. She is an expert in her field and an inspirational teacher. She accommodates her students' diverse learning styles to make her classroom comfortable and inclusive. She shares personal examples to explain the material being covered. 

Excellence in Teaching – Arts and Science

Marta O’Brien

Learners say Marta is an excellent instructor. She is knowledgeable, a good communicator and a very interesting architecture presenter.  She has a great base of knowledge, both locally and with European architecture.  Her presentations are interesting, easy to understand, and learners gain a lot of architectural knowledge through her instruction. Marta is always interested and available to answer any questions or follow up with additional information. 

Excellence in Teaching – Creative Writing

Becky Blake

According to learners, Becky Blake is organized, warm, encouraging, and highly in tune with the professional world of creative non-fiction writing. Her feedback is detailed, helpful and encouraging. Her assignments are both fun and challenging. She cultivates a comfortable learning environment, allowing students to interact without interference, while at the same time, keeping a watchful eye on discussions and stepping in when it is helpful. She creates a positive and inclusive environment for students of diverse backgrounds. Her love of teaching and learning shines through in all she does. 

Excellence in Teaching – Languages and Translation 

Hiromi Howe

Learners say Hiromi Howe’s passion for teaching is evident. She has been in the field of Japanese Language Teaching for many years and continues to uphold the passion and value of sharing information and her knowledge to students. Her classes are well organized and prepared. She uses a variety of media to engage students and tailor the learning experience to their different learning styles.  During classes, she integrates activities and games where all students have opportunities to engage with the information learned and practice their new skills. She upholds the principle of inclusion and diversity in a learning environment. She takes the stress out of language learning and makes it a pleasant, fun and memorable journey. She is also patient and is very responsive to students' questions even outside of class time. 

New Instructor Award

Rosa Cendros Araujo

Learners say Rosa is an amazing instructor who has an incredible energy in the classroom and genuinely wants to see her students succeed. She is an inspiration for people who want to work in the Learning Design field. Rosa is very knowledgeable about current research and practices in learning design. She is very approachable, making it easy to get to know her and ask more specific questions about the field. She makes learning palatable, fun, and engaging. 

Online Teaching Award

Saeid Abolfazli

Saied’s learners say he is an amazing teacher with a wealth of knowledge. He is very patient with his students and has great passion for his work. This passion and his willingness to mentor learners are extremely helpful in guiding students on their journey. Hi is organized, and always quick to respond to learner questions. His real life examples make it easy for learners to understand difficult concepts and brings a great energy to the classroom. 

Career Impact Award

David Vrbanek

David’s learners say he demonstrates a contagious passion and enthusiasm for business analysis, inspiring students to explore careers in the industry. He provides insider insight and perspective into careers in the field, including a realistic understanding of what the daily work experience and challenges are. David highlights potential career streams to students and provide them with direction as to how to pursue new opportunities. He provides learners with an opportunity to network among their peers and make new career connections. David takes a genuine interest in the professional goals of students and provides support on how to achieve those goals.

For more information on the U of T SCS Excellence in Teaching Awards please visit our awards page. 

The University of Toronto School of Continuing Studies has established its inaugural equity, diversity, and inclusion (EDI) advisory council to increase access for diverse learners and communities, and further the school’s anti-racism/discrimination, anti-oppression, and community engagement efforts.

“We know what an impact that lifelong learning can have, not just on the individual learner, but on whole communities. The ripple effect is truly amazing,” says SCS Dean, Dr. Catherine Chandler-Crichlow. 

“But we are also very aware that for certain groups, there are barriers in place that make accessing the knowledge and skills they need, far more challenging than it should be. That’s why I’m so excited to be working with this dedicated and knowledgeable team to find ways to address those barriers to access.”

The council is comprised of individuals from diverse sectors with an understanding of the needs, experiences, challenges, and opportunities of a variety of communities, as well as experience in research, community advocacy, and human rights/EDI-related expertise.

The group includes Dr. Chandler-Crichlow, Jean Chow (SCS Learner & Instructor), Allison Pond (ACCES Employment), Nosa Ero-Brown (Ontario Public Service), Ferhan Bulca (SCS Instructor), Dr. Matthew Jelavic (CIM / SCS Association Partner), Jennifer Boyce (Loblaws), Allison Burgess (U of T, People Strategy, Equity and Culture Division); Farah Alexis (Hydro One); Norbert Costa (Toronto District School Board). and SCS Director of EDI Amanda Weaver.

Weaver says SCS is keen to be a point of convergence for the council to focus on the collaboration and co-creation of solutions which heighten the learner experience and provide concrete impacts for the Division, the organizations council members represent, and the communities they serve.

“We have a strong internal EDI committee within the school who are committed to championing and pushing EDI initiatives forward. Dr. Chandler-Crichlow and I believe that establishing an external Advisory Council is also critical to the success of this work to create a culture of inclusion and belonging for everyone in our SCS eco-system,” she explains.

““At the conclusion of the first-ever council meeting, we quickly identified themes we are looking forward to activating:  Access and Data; Building Relationships; Research; and overall, the council’s impact.”

For more information about the school’s EDI commitments, please visit our EDI page.

June 9th is World Accreditation Day. Established in 2010, the day aims to highlight the value of credential assessment and accreditation for individuals and for the global community.

Credential assessment in Canada is the process of evaluating foreign educational and professional credentials to determine their equivalency to Canadian standards.

For communities, accreditation means they can benefit from the skills newcomers to Canada developed in their former countries. For newcomers, accreditation can help them get one step closer to their career and learning goals in Canada.

This year’s theme, Accreditation: Supporting the Future of Global Trade, also focuses on how accreditation supports several United Nations Sustainable Development Goals.
Wondering how accreditation could help you reach your goals? Here are five reasons to have your educational credentials assessed in Canada:

1.    Job opportunities: Many employers in Canada require a credential assessment to ensure that their employees have the necessary qualifications and skills for the job.

2.    Educational opportunities: Credential assessment can help you gain admission to Canadian universities and colleges.

3.    Immigration: Credential assessment is often required for immigration to Canada, particularly for Express Entry programs.

4.    Social integration: Having your credentials assessed can help you integrate into Canadian society and identify new opportunities for personal and professional growth.

5.    Professional Licensing: Credential assessment can help you to gain a professional license to work in a regulated profession, such as nursing is some provinces, in Canada.

If you’re looking for financial assistance to have your credentials assessed, Windmill Microlending can help. Windmill Microlending is Canada’s only national charity offering affordable loans to skilled immigrants and refugees. Their microloans help clients pay for the costs of accreditation, training and career development.

And, when you’re ready to have your credentials assessed, the University of Toronto School of Continuing Studies Comparative Education Service is here to help you reach your educational and career goals in Canada.

The Comparative Education Service (CES) was established in 1967 and is Canada’s only university-based academic credential assessment agency. We are trusted by employers and professional agencies throughout Canada, and our assessment reports are recognized throughout Canada and beyond. CES also supports clients’ continuous learning with a special offer — a one-time $200 tuition discount — that can be applied towards one of hundreds of courses and certificate programs available at the School of Continuing Studies.  
 

Mindfulness, and how it can help you succeed in the workplace, was the most recent topic covered by the latest installment of the University of Toronto School of Continuing Studies free Knowledge Hub webinars.

Mindfulness expert and SCS instructor Michael Apollo joined us to discuss current workplace trends, demonstrate a mindfulness pause practice, and demystify mindfulness for those new to the concept.  

To begin, Apollo dug into some of the reasons why an interest in mindfulness has been growing, particularly in the past few years, using the acronym VUCA (volatility, uncertainty, complexity, and ambiguity). “These are some of the most stressful things that a human being can endure in the moment,” Apollo explains. “This acronym was created around 15 years ago to articulate the type of experience that an individual goes through in the midst of the fog of war. It has become more and more prominent over the years.”

Apollo asked webinar participants to consider whether most people have had more or less of a VUCA reality over the past five years. “Our landscapes are becoming more turbulent than organizations are becoming resilient to this type of change,” he says. 

“This has a definite effect on us. We know there is change happening around the world. You look at political strife, and there are economic realities coming up, it seems with greater rapidity. These changes are affecting us at work, the decisions we make, they’re affecting our stress levels, and affecting the amount of work that we have to do.”

To his point, statistics have shown that about ¾ of people across North America have reported at least one symptom of a mental health condition in the last year. “About 80-90% of staff and workers have found that the past few years have been the most challenging and stressful in their lives,” Apollo says. “For some people, especially those who are knowledge workers, and perhaps in greater positions of privilege, they maybe had a better experience during this time, but for the vast majority of us, it has been a very challenging time. “ 

At the same time, Apollo adds, there has also been a large migration to people working online or in hybrid work environments. For many of those working online, this has led to an increase in the number of hours on average that they are working. 

“I’ve worked with thousands of people since the beginning of the pandemic in different organizations delivering mindfulness programming and something I’ve always found fascinating is, we’ll be working through this training over a period of time and I continually hear about how people feel like they’re not doing enough and feeling bad about the fact that they’re not doing enough when in reality they’re actually doing more,” he says. “And so, this work-life balance as well has shifted and changed and it’s more like work-life blending.”

So how can we manage a work life that is blended into our home life? 

Apollo says that to deal well, be well, and work well in the current reality of demanding workplaces where the line between work life and home life might be increasingly blurred, we need to develop our skills in empathy, conflict management, influence, and self awareness. 

“Research shows that when we’re faced with stress, these are the first skills that start to degrade,” he explains. “So, what do we do? How can we support ourselves during this time?”

Apollo goes on to reference a study that found that the best predictors of leaders being able to successfully navigate times of crisis or change was not a predefined response plan but behaviours and mindsets that would prevent them from overreacting to yesterday’s developments and help them look ahead. 

“We need to be adaptable. We need to be able to respond in the moment. And there are some key aspects to this: being able to be resilient, flexible, and to have bounded optimism. So, look to the future with a sense of hope, skillfully, so not being blinded by positivity. And also having the ability to not get caught up into the ways we’ve been doing things in the past. So how do you develop this ability?

Apollo says this is where mindfulness comes into play. “Mindfulness is one of the most studied behaviour-change training methods. That has evidence-based outcomes, which means the research is showing it’s as effective as coaching, cognitive behavioural therapy, the gold standards that are out there, in cultivating a whole host of benefits within people. 

Apollo lists improved resilience, communication, decision making, productivity, negotiation, engagement and decreased sick days and healthcare costs among the evidence-based outcomes of mindfulness. 

He goes on to walk participants through an exercise he calls a “mindful pause”, a brief mindfulness exercise, and explains how taking a pause like this during your workday can help to reset, restore and sustain your focus, to cope with stress, and to be more present during tasks and conversations. 

“Another great thing is you can always do it as a pause before stepping into work mode and as a pause before shifting out of your work mode.” 

Watch the full recording to try out the mindful pause exercise yourself and to learn more about mindfulness and how you can apply it in your workplace by visiting the free SCS Knowledge Hub.