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Advanced Business Process Management

  • Deepen your knowledge of key areas crucial to your success as a BPM practitioner.
  • Learn how to manage all aspects of a process improvement project, from defining its requirements to successful implementation.

To succeed in business process management, you have to be able to redesign processes, adopt new quality-improvement practices and use information technology effectively. This certificate consists of six courses drawn from other School of Continuing Studies programs: three from Business Process Management and one each from Project Management, Lean Six Sigma and Business Analysis. Whatever your background - improvement specialist, customer service manager or supervisor, business analyst, project or process manager, financial services provider or IT professional - you'll bring your skills to a new level and emerge with advanced knowledge in key management areas.

What You'll Learn

  • Ground yourself in the theory and practice of business process management.
  • Use advanced BPM tools to create, implement and monitor process improvement strategies.
  • Apply contemporary techniques to re-engineer business processes.
  • Manage all the interfaces with key stakeholder groups such as IT, Project Management Office, Operations and Quality/Risk.

Certificate Requirement(s)

You have five years from the start date of your first course to complete the certificate. Prior Learning Assessment (PLA) may be granted for one Foundation level course.

Important: Upon completion of your certificate requirements, you must request your certificate by submitting a Certificate Request Form.

Required Course(s)