Online and Remote Learning

The emerging discipline of Service Design can dramatically improve any organization’s productivity and quality of services. In this course, you’ll learn how to use strategic design to improve the customer and employee experience in a systematic and creative way. You’ll learn frameworks, tools, and techniques that make a project successful and how to communicate vital touchpoints, messages and options to stakeholders. You’ll emerge better equipped to plan and lead initiatives, evaluate team structures and project approaches, and build better services. Within 4-6 weeks of successfully completing this course, you will receive your micro-credential indicating achievement of the outlined learning outcomes and competencies/skills. Micro-credentials are tamper proof, verifiable, blockchain-based and 100% digital. They can be shared on social media, including LinkedIn and Facebook, embedded in websites or downloaded as PDFs. By the end of this micro course, you'll be able to: Analyze what makes projects successful Compare different options for engaging stakeholders in projects Compile different options for project goals, outcomes, and deliverables Evaluate different team structures and project approaches Communicate the value of a Service Design project Develop communication materials for stakeholders Create a stakeholder engagement plan that leads a design project from start to finish Competencies: Business Perspective Information Gathering and Processing Fostering communication Thinking Strategically Planning and Organizing Managing Resources

With business-to-business (B2B) sales now outpacing sales to consumers, organizations need people who can craft dynamic, data-driven B2B strategies that drive growth and achieve revenue goals. In this course, you will learn to develop customer-focused content that aligns to marketing strategies and use multiple indicators to measure and evaluate the business impact of your efforts. You will explore key tactics that modern B2B marketers leverage across the buyer’s journey and learn how to collaborate with sales teams to satisfy shifting buyer demands. By the end of this course, you'll be able to: Design a data driven B2B marketing strategy that achieves revenue goals and drives business growth Understand key tactics that modern B2B marketers leverage across the buyer’s journey Practice effective techniques to build strong relationships with sales teams, emphasizing the critical role of collaboration and communication in achieving B2B marketing success Develop content that is customer centric, educational, and aligns to your marketing strategy Measure and evaluate the business impact of your marketing efforts, using both leading and lagging indicators

Accelerate your career in data management with this overview course designed to help you align digital assets with organizational strategy. You’ll learn the basics of data architecture, management, and governance and master the vocabulary used to design, execute, and communicate data strategy effectively. You’ll acquire tools and skills to manage data responsibly and emerge ready to manage data assets through the lifecycle and take on larger, more strategic projects. By the end of this course, you'll be able to: Define guiding principles and best practices for data management and how these can be applied to functional areas and roles of data management.  Explain how data modeling, storage, data mapping and lifecycle management allow organizations to best structure and store data with consistent processes.  Discuss how integration and interoperability can be used to maintain privacy and confidentiality.  Apply techniques related to master data, reference data, and metadata to utilize and organize different versions of data and descriptions of the data.  Apply the foundations of data warehousing and business intelligence and analyze how staging and storing data can be used to present useful organizational insights. Explain how data quality and controls help an organization ensure that the data assets retain the highest quality and accuracy. Consider different data governance and security policies to provide ownership and oversight for an organization to manage data as an asset in a sustainable manner.

The emerging discipline of service design can help your organization remain competitive through systematic, creative approaches that build better services. In this six-week course, you’ll explore the fundamentals and principles of design ideation and prototyping to improve customer and employee experiences. Upon completion of this course, you will be ready to become a service design ambassador who can generate, evaluate, and test ideas; present results and revisions to decision makers; and advocate for holistic systems of solutions in addition to standalone products and services. Within 4-6 weeks of successfully completing this course, you will receive your micro-credential indicating achievement of the outlined learning outcomes and competencies/skills. Micro-credentials are tamper proof, verifiable, blockchain-based and 100% digital. They can be shared on social media, including LinkedIn and Facebook, embedded in websites or downloaded as PDFs. By the end of this micro course, you'll be able to: Understand how to approach Service Design as multichannel systems of solutions Implement ideation techniques that will help you generate great ideas Evaluate and prioritize ideas Practice using different degrees of fidelity to prototype and test designs Apply best practices for presenting test results & design revisions to decision-makers Competencies/skills developed in this micro course include: Ideation Research Planning & Facilitation Concepting Design Validation & Testing Stakeholder Communication

Workforces facing change and uncertainty need psychologically safe leaders who promote learning, inclusion, and collaboration. This course will prepare you to be that leader. You’ll learn how to master thoughts and emotions, reduce reactivity, improve focus and concentration, and renew energy levels to prevent burnout. You’ll explore the root causes of anxiety and depression and learn how to prevent clinical-level symptoms. You’ll draw on the science of consciousness, cognitive science, and neurobiology to create optimal conditions for solving complex challenges. By the end of this course, you'll be able to: Understand the nature of the mind and neuroplasticity Examine thoughts and emotions, adopt a growth mindset and process-orientation Utilize techniques to systematically renew energy levels to prevent burnout Recognize psychological safety and how it affects learning and innovation Cultivate authenticity and uncover unique talents, strengths, and values in self and others Improve collaboration and foster a sense of belonging and purpose

*NEW SHORTENED FORMAT* If you want to learn about the structure of the human body, this intensive, 16-week online human anatomy course could be for you. Included are 17 hour-long video lectures from award-winning professors in the Faculty of Medicine, each covering a different lesson in human anatomy, including examples of medical applications. Assigned readings and problem-solving exercises will deepen your understanding of the human body, from tissues to the body wall and its contained organs, to the structure of our head, neck and limbs. You’ll emerge with a greater appreciation of human anatomy, its complex relationships, and basic clinical applications. Course Details: The course is taught by Faculty members in the Department of Surgery in the Faculty of Medicine at the University of Toronto and is administered through the University’s School of Continuing Studies. It consists of 17 video lectures of approximately 1hour. The course is divided into 2 units. Each unit contains a number of modules. Each module is followed by a multiple-choice quiz designed to provide a pause for you to consolidate and reflect on the information. By the end of this course, you'll be able to: Understand the structure and function of the various tissue types that make up the human body. Explore the structure of the body wall and the organs contained within its cavities, including those of the nervous, respiratory, cardiovascular, digestive, urinary, and reproductive systems.

Deep Reinforcement Learning covers how to construct an intelligent agent that learns by interacting with its environment.  It builds on the introduction to reinforcement learning and deep learning provided in the Intelligent Agents and Deep Learning AI certificate courses, demonstrating how to combine these two powerful technologies to develop agents that can learn to perform at superhuman levels and continue to improve with experience.  The course illustrates how many of the groundbreaking new systems from DeepMind and other AI companies work. By the end of this course, you'll be able to: Explore the fundamental principles of deep reinforcement learning, including dynamic programming, value functions and rewards. Learn to use modern Deep Reinforcement Learning tools and libraries such as TorchRL. Apply a range of advanced techniques, including Dynamic Programming, Monte Carlo Methods, Deep Q Networks, Policy Gradient Methods, and Actor-Critic Methods, to construct intelligent agents. Recognize challenges in combining deep learning with reinforcement learning and employ strategies to mitigate issues that arise. Apply Deep Reinforcement Learning in multi-agent settings, including cooperative, competitive, and mixed games. Explore recent advances and emerging research in Deep Reinforcement Learning to remain at the forefront of the field.

The practice of journalism is plagued with crises, such as digital disruption and plummeting ad revenues, but another crisis is often over-looked: Eurocentric models of newsgathering—despite claims to objectivity—actively preserve the status quo. This course will be a home for theory, discussion and implementation strategies to decolonize those traditional practices. Decolonization will be examined through four lenses: the Indigenous experience, early Black settlement, the Francophone space, and the Global South. Each area will be taught by leading journalists in Canada who will infuse their industry experience and lived experiences through live online webinars. These include: Dan David, Desmond Cole, Shree Paradkar and Lela Savic.  Learners will also have the opportunity to explore publication with one of our editorial partners: Metroland Media, CBC First Person, The Local, Ricochet, Ku'Ku'kwes News, Maisonneuve, Broadview magazine, Africa is a Country, The Narwhal, La Converse, New Lines Magazine, The Rover, Inuit Art Quarterly, Indiginews, Eagle Feather News, THIS magazine, The Grind Magazine (Toronto), and Palestine Square. Define decolonization in the context of journalism in Canada. Appreciate the role of a journalist in honouring Truth and Reconciliation. Explore ethnocentric framing by critically examining how the language and narratives used to frame news stories shape both public opinion and the policy making process. Interrogate the concept of objectivity in journalism. Acquire trust-building techniques in covering under-served communities, including reporting with a trauma-informed approach. Adopt storytelling approaches that serve the community rather than extract from them.

Building Automation Systems (BAS) are essential for transparent, reliable and sustainable building systems operation. In this course, you’ll learn to implement and maintain BAS and manage user expectations. You’ll acquire the skills you need to evaluate existing BAS, create clear performance indicators, and apply best practices for preventive and reactive maintenance. You’ll emerge ready to be active participant and leader in the evolution of building management, navigating the complexities of the present while preparing for the transformative potentials of the future. Within 4-6 weeks of successfully completing this course, you will receive your micro-credential indicating achievement of the outlined learning outcomes and competencies/skills. Micro-credentials are tamper proof, verifiable, blockchain-based and 100% digital. They can be shared on social media, including LinkedIn and Facebook, embedded in websites or downloaded as PDFs. By the end of this course, you'll be able to: Apply BAS for cost-effective facility construction, sustainable and reliable operation Communicate concepts related to emerging technologies (i.e., fault detection and diagnostics, Smart buildings, Internet of Things, Artificial Intelligence, and Digital Twin) Differentiate between the requirements of the BAS and building systems (i.e. HVAC) to effectively manage user expectations Evaluate BAS Sequence of Operations (SOO ) for clear and easy-to-understand communication between all stakeholders Apply BAS functionality for preventive, predictive, and reactive maintenance Assess the use of existing BAS technology in innovative ways Implement BAS to evaluate and create building performance KPIs Competencies/skills developed in this micro course include: Process improvement Leading Change Client Focus Effective communication BAS Data Driven Solutions

This course provides learners with an understanding of the principles, methodologies, and practical applications of conducting impact environmental assessments in the context of social, environmental, and economic domains.  In this interactive micro course, learners will explore the theoretical foundations of impact assessment and learn about the different frameworks and approaches employed in assessing impacts of major projects. They will gain insights into the key elements of impact assessment, including scoping, baseline data collection, impact prediction, assessment methodologies, and mitigation strategies. Additionally, learners will examine the legal and regulatory frameworks governing impact assessment processes in different sectors and jurisdictions.  Within 4-6 weeks of successfully completing this course, you will receive your micro-credential indicating achievement of the outlined learning outcomes and competencies/skills. Micro-credentials are tamper proof, verifiable, blockchain-based and 100% digital. They can be shared on social media, including LinkedIn and Facebook, embedded in websites or downloaded as PDFs. By the end of this micro course, you'll be able to: Measure, evaluate and understand significance of impacts, mitigation measures and residual impacts Conduct baseline studies Understand process of the identification and assessment of environmental impacts Evaluate mitigation measures and alternatives     Monitor and review processes Communicate effectively with stakeholders   Measure, evaluate and categorize cumulative impacts                  Competencies/skills developed in this micro course include: Assessing Significance of Impacts Familiarity with International, National and Regional Legislation Climate Change Baseline and Permitting Impacts Mitigation Public Engagement Cumulative Impacts