Online and Remote Learning

The emerging discipline of Service Design can dramatically improve any organization’s productivity and quality of services. In this course, you’ll learn how to use strategic design to improve the customer and employee experience in a systematic and creative way. You’ll learn frameworks, tools, and techniques that make a project successful and how to communicate vital touchpoints, messages and options to stakeholders. You’ll emerge better equipped to plan and lead initiatives, evaluate team structures and project approaches, and build better services. Within 4-6 weeks of successfully completing this course, you will receive your micro-credential indicating achievement of the outlined learning outcomes and competencies/skills. Micro-credentials are tamper proof, verifiable, blockchain-based and 100% digital. They can be shared on social media, including LinkedIn and Facebook, embedded in websites or downloaded as PDFs. By the end of this micro course, you'll be able to: Analyze what makes projects successful Compare different options for engaging stakeholders in projects Compile different options for project goals, outcomes, and deliverables Evaluate different team structures and project approaches Communicate the value of a Service Design project Develop communication materials for stakeholders Create a stakeholder engagement plan that leads a design project from start to finish Competencies: Business Perspective Information Gathering and Processing Fostering communication Thinking Strategically Planning and Organizing Managing Resources

With business-to-business (B2B) sales now outpacing sales to consumers, organizations need people who can craft dynamic, data-driven B2B strategies that drive growth and achieve revenue goals. In this course, you will learn to develop customer-focused content that aligns to marketing strategies and use multiple indicators to measure and evaluate the business impact of your efforts. You will explore key tactics that modern B2B marketers leverage across the buyer’s journey and learn how to collaborate with sales teams to satisfy shifting buyer demands. By the end of this course, you'll be able to: Design a data driven B2B marketing strategy that achieves revenue goals and drives business growth Understand key tactics that modern B2B marketers leverage across the buyer’s journey Practice effective techniques to build strong relationships with sales teams, emphasizing the critical role of collaboration and communication in achieving B2B marketing success Develop content that is customer centric, educational, and aligns to your marketing strategy Measure and evaluate the business impact of your marketing efforts, using both leading and lagging indicators

Accelerate your career in data management with this overview course designed to help you align digital assets with organizational strategy. You’ll learn the basics of data architecture, management, and governance and master the vocabulary used to design, execute, and communicate data strategy effectively. You’ll acquire tools and skills to manage data responsibly and emerge ready to manage data assets through the lifecycle and take on larger, more strategic projects. By the end of this course, you'll be able to: Define guiding principles and best practices for data management and how these can be applied to functional areas and roles of data management.  Explain how data modeling, storage, data mapping and lifecycle management allow organizations to best structure and store data with consistent processes.  Discuss how integration and interoperability can be used to maintain privacy and confidentiality.  Apply techniques related to master data, reference data, and metadata to utilize and organize different versions of data and descriptions of the data.  Apply the foundations of data warehousing and business intelligence and analyze how staging and storing data can be used to present useful organizational insights. Explain how data quality and controls help an organization ensure that the data assets retain the highest quality and accuracy. Consider different data governance and security policies to provide ownership and oversight for an organization to manage data as an asset in a sustainable manner.

The emerging discipline of service design can help your organization remain competitive through systematic, creative approaches that build better services. In this six-week course, you’ll explore the fundamentals and principles of design ideation and prototyping to improve customer and employee experiences. Upon completion of this course, you will be ready to become a service design ambassador who can generate, evaluate, and test ideas; present results and revisions to decision makers; and advocate for holistic systems of solutions in addition to standalone products and services. Within 4-6 weeks of successfully completing this course, you will receive your micro-credential indicating achievement of the outlined learning outcomes and competencies/skills. Micro-credentials are tamper proof, verifiable, blockchain-based and 100% digital. They can be shared on social media, including LinkedIn and Facebook, embedded in websites or downloaded as PDFs. By the end of this micro course, you'll be able to: Understand how to approach Service Design as multichannel systems of solutions Implement ideation techniques that will help you generate great ideas Evaluate and prioritize ideas Practice using different degrees of fidelity to prototype and test designs Apply best practices for presenting test results & design revisions to decision-makers Competencies/skills developed in this micro course include: Ideation Research Planning & Facilitation Concepting Design Validation & Testing Stakeholder Communication

Workforces facing change and uncertainty need psychologically safe leaders who promote learning, inclusion, and collaboration. This course will prepare you to be that leader. You’ll learn how to master thoughts and emotions, reduce reactivity, improve focus and concentration, and renew energy levels to prevent burnout. You’ll explore the root causes of anxiety and depression and learn how to prevent clinical-level symptoms. You’ll draw on the science of consciousness, cognitive science, and neurobiology to create optimal conditions for solving complex challenges. By the end of this course, you'll be able to: Understand the nature of the mind and neuroplasticity Examine thoughts and emotions, adopt a growth mindset and process-orientation Utilize techniques to systematically renew energy levels to prevent burnout Recognize psychological safety and how it affects learning and innovation Cultivate authenticity and uncover unique talents, strengths, and values in self and others Improve collaboration and foster a sense of belonging and purpose

Colonialism isn’t just Canada’s past — it’s also Canada’s present. This course explores how colonial structures continue to shape the country’s national identity, institutions, and media landscape. From renewed attention on national symbols like King Charles III and the War of 1812, to pressing issues such as policing, immigration, and Canada’s relationship with the United States, the colonial legacy is everywhere. Even the four pillars of Canadian democracy — the legislative, executive, judicial, and the press (along with the education system) — rest on colonial foundations. This course asks: Where have we come from? And where do we go from here? Designed as a space for bold ideas and critical reflection, this course blends theory with open discussion to challenge assumptions behind Canada’s institutions, with a special focus on journalism and the news media. Decolonization will be examined through four key lenses: Indigenous peoples The Black experience The Francophone space The Global South Each lens will be explored by leading Canadian journalists who bring their professional and lived experiences to the classroom via live online webinars: Dan David Desmond Cole Lela Savic Shree Paradkar Participants will also have the opportunity to pitch story ideas to a diverse range of editorial partners, including: Metroland Media, CBC First Person, The Local, Ricochet, Ku'Ku'kwes News, Maisonneuve Magazine, Broadview Magazine, Africa is a Country, The Narwhal, La Converse, New Lines Magazine, The Rover, Inuit Art Quarterly, IndigiNews, Eagle Feather News, THIS Magazine, The Grind Magazine (Toronto), and Palestine Square. Define decolonization in the context of journalism in Canada. Appreciate the role of a journalist in honouring Truth and Reconciliation. Explore ethnocentric framing by critically examining how the language and narratives used to frame news stories shape both public opinion and the policy making process. Interrogate the concept of objectivity in journalism. Acquire trust-building techniques in covering under-served communities, including reporting with a trauma-informed approach. Adopt storytelling approaches that serve the community rather than extract from them.

This course shows you how to embed concepts of equity, diversity, and inclusion (EDI) within the human service organizational context. It focuses on experiences of EDI from the perspective of staff, volunteers, and service users and provides tools to shape organizational cultures, develop human resource protocols and procedures, and improve interpersonal interactions that are equitable and inclusive of all stakeholders. The sessions include lectures, discussion, practital instruction, and application of principles within learners’ own human service organization environments.    By the end of this course, you'll be able to: Shape the culture of human service organizations. Create equitable and inclusive human service organizational environments. Develop processes and methods of interaction within human service organizations. Challenge existing organizational structures and processes. Develop measurement tools to assess experiences of equity and inclusion.

Building Automation Systems (BAS) are essential for transparent, reliable and sustainable building systems operation. In this course, you’ll learn to implement and maintain BAS and manage user expectations. You’ll acquire the skills you need to evaluate existing BAS, create clear performance indicators, and apply best practices for preventive and reactive maintenance. You’ll emerge ready to be active participant and leader in the evolution of building management, navigating the complexities of the present while preparing for the transformative potentials of the future. Within 4-6 weeks of successfully completing this course, you will receive your micro-credential indicating achievement of the outlined learning outcomes and competencies/skills. Micro-credentials are tamper proof, verifiable, blockchain-based and 100% digital. They can be shared on social media, including LinkedIn and Facebook, embedded in websites or downloaded as PDFs. By the end of this course, you'll be able to: Apply BAS for cost-effective facility construction, sustainable and reliable operation Communicate concepts related to emerging technologies (i.e., fault detection and diagnostics, Smart buildings, Internet of Things, Artificial Intelligence, and Digital Twin) Differentiate between the requirements of the BAS and building systems (i.e. HVAC) to effectively manage user expectations Evaluate BAS Sequence of Operations (SOO ) for clear and easy-to-understand communication between all stakeholders Apply BAS functionality for preventive, predictive, and reactive maintenance Assess the use of existing BAS technology in innovative ways Implement BAS to evaluate and create building performance KPIs Competencies/skills developed in this micro course include: Process improvement Leading Change Client Focus Effective communication BAS Data Driven Solutions

This course provides learners with an understanding of the principles, methodologies, and practical applications of conducting impact environmental assessments in the context of social, environmental, and economic domains.  In this interactive micro course, learners will explore the theoretical foundations of impact assessment and learn about the different frameworks and approaches employed in assessing impacts of major projects. They will gain insights into the key elements of impact assessment, including scoping, baseline data collection, impact prediction, assessment methodologies, and mitigation strategies. Additionally, learners will examine the legal and regulatory frameworks governing impact assessment processes in different sectors and jurisdictions.  Within 4-6 weeks of successfully completing this course, you will receive your micro-credential indicating achievement of the outlined learning outcomes and competencies/skills. Micro-credentials are tamper proof, verifiable, blockchain-based and 100% digital. They can be shared on social media, including LinkedIn and Facebook, embedded in websites or downloaded as PDFs. By the end of this micro course, you'll be able to: Measure, evaluate and understand significance of impacts, mitigation measures and residual impacts Conduct baseline studies Understand process of the identification and assessment of environmental impacts Evaluate mitigation measures and alternatives     Monitor and review processes Communicate effectively with stakeholders   Measure, evaluate and categorize cumulative impacts                  Competencies/skills developed in this micro course include: Assessing Significance of Impacts Familiarity with International, National and Regional Legislation Climate Change Baseline and Permitting Impacts Mitigation Public Engagement Cumulative Impacts

Unleash the power of data science in the realm of self-driving laboratories. This remote, asynchronous course empowers you to apply data science concepts to materials discovery tasks. You’ll create Bayesian optimization scripts, explore advanced optimization topics, and adapt templates to create an advanced optimization setup for a materials discovery task. Topics will include multi-objective, constrained, high-dimensional, multi-fidelity, batch, asynchronous, and domain-aware Bayesian optimization. Additionally, you’ll learn to share your findings by uploading datasets to a data repository, creating benchmark models, and hosting models on data science platforms. This course is presented in partnership with the Acceleration Consortium at the University of Toronto. This is an online, self-directed course, and you can work through the modules at your own pace. You can expect to complete the course in a month but have up to 1 year to complete it. Within 4-6 weeks of successfully completing this course, you will receive your micro-credential indicating achievement of the outlined learning outcomes and competencies/skills. Micro-credentials are tamper proof, verifiable, blockchain-based and 100% digital. They can be shared on social media, including LinkedIn and Facebook, embedded in websites or downloaded as PDFs. By the end of this micro course, you'll be able to: Describe and categorize a materials discovery task using data science language and concepts Customize a Bayesian optimization script to systematically identify the optimal chocolate chip cookie recipe, demonstrating practical application of optimization techniques Evaluate and select an advanced optimization setup that is best suited for a specific materials discovery task, showcasing critical analysis and decision-making skills Develop and execute a program to upload a dataset to a public database, construct a benchmark model, and deploy it online, illustrating proficiency in data sharing and model hosting Competencies/skills developed in this micro course include: Data science literacy Bayesian optimization Advanced Bayesian optimization Workflow orchestration Benchmarking