Online and Remote Learning

This course addresses technology risk assessment and IT audit from the perspective of an internal auditor. You'll learn how to plan and prioritize IT audit-related work and how to identify and evaluate technology risk from a variety of perspectives. This course also covers auditing applications and IT control frameworks; emerging technology and its impact on business and audit risk; IT governance; preparing audit programs and effective communication of results; and internal controls in an IT environment. Develop a basic IT audit plan using available resources and reference material. Understand the basis of technology risk assessment and how technology risk and audit risk are related, and be able to apply this knowledge to cyclical audit planning. Understand how to conduct IT audits of programs, web applications, databases and system development. Use common IT audit and computer security frameworks to assess risk. Adapt audit methods based on actual technology in use. Communicate results, determine follow-up and monitor outcomes.

Conflict is inevitable in business. Rather than seeing it as a negative, organizations and individuals can gain a competitive advantage by managing conflict well and using it as a catalyst for positive change. If you want to manage conflict more effectively in your organization, this course is for you. You'll analyze conflict through five different perspectives, explore best practices in communication, use interest-based negotiation and mediation and learn classic resolution theory. The sessions are highly interactive, using group exercises and role-playing that draws on the experience of the participants and the instructor's work in this area. Improve your understanding of and approach to conflict management. Gain more experience with tools for conflict analysis and conflict management. Optimize your interaction and presence in a conflict. Understand best practices in conflict communication. Respond effectively to conflict in different settings.

If you're a business professional who would like to polish your leadership and presentation skills, this course is for you. You'll learn how to convey credibility and authenticity and how to structure and deliver a clear message using eye contact and body language. Learn how to run a productive meeting, lead a discussion and create persuasive presentations - and get constructive feedback on your recorded performance. This is a timely course if you've recently earned a professional designation, graduated from a program or been promoted. Present yourself professionally, credibly and authentically. Communicate for maximum impact. Use persuasive strategies to convince decision-makers. Convey leadership presence and deliver content with confidence. Speak with authority as you monitor, mentor and motivate.

Want to become a business analyst? This practical, and career-focused course will address the essential knowledge and skills employers need from business analysis professionals. Topics such as Requirements Management, Agile, Process Modeling, Decision Modeling, and Business Cases will be covered along with other core competencies. Practical assignments and a group project, instead of exams, let you apply and hone your skills with real-life problems and situations. NEW AS of FALL 2024 -  Become a Student Member of the International Institute of Business Analysis (IIBA®) with proof of course registration.  We recommend you purchase the IIBA® Student Membership (fee $65 USD) directly from IIBA® once you’ve registered in this course. Membership includes digital copies of the required course textbooks for this course (and other BA courses). The required texts are: The Business Analysis Body of Knowledge (BABOKTM) Version 3, and the Agile Extension to the BABOKTM Guide Version 2. Additionally, there are many other benefits of student membership. To purchase the student membership through the IIBA® website, you will require either your Transaction Receipt or your Confirmation of Registration. Review the IIBA FAQ New Student Membership but please disregard the student membership eligibility requirements as U of T School of Continuing Studies (SCS) learners will be granted student membership by using one of the two SCS course registration confirmations identified above.  Use business analysis best practices to effectively contribute in a BA role. Select the most appropriate techniques for the situation at hand to deliver requirements and solutions that meet business needs. Apply BA knowledge and skills as a member of a multi-disciplinary solution design and delivery team, regardless of whether the initiative uses a Waterfall, Agile or Hybrid approach.  Develop analytical and problem-solving skills that will enhance your value your organization. Prepare for success in the business analysis field and lay the foundation for further certifications.

Organizations are constantly evolving to perform better and compete. Currently, many organizations are transforming through digital initiatives, lean thinking, and agile practices.   This creates even greater opportunities for those who can be an integrating influence, making teams work better, and leading collaboration between stakeholders.  This role is tailor-made for someone who understands how and when people can work productively together, and what the individual Business Analyst (BA) can do to bring about these conditions. Much of the influence of a BA comes from their own behaviour, as their leadership is of the facilitative kind, a style of leadership honed throughout this course. Whether working in agile teams, in traditional Waterfall projects or assisting with product development, the leadership skills gained on this course will translate to increased professional value. This course will teach you tools and techniques identified in the BABOK® Guide v3 and PMI Professional in Business Analysis (PMI-PBA®) content, allowing you to deliver more value to your organization.   Develop important leadership and people skills to facilitate project and product success. Facilitate a process that elicits project requirements and influences expectations. Assess your organization’s current business analysis capability. Approach stakeholder conversations from a strategic viewpoint. Develop effective and practical communication plans.

Learn the tools, techniques and skills you need to succeed  in business analysis.  In this course, you'll discover how to define scope, define requirements in user stories, prioritize stakeholder requirements in a backlog and provide the traceability essential to a successful solution delivery. You will learn to play your part in designing solutions using process models and use cases, and specify the applicable data requirements, business rules, and non-functional requirements.  In addition you will deploy the performance demands of the business to your solutions using acceptance and evaluation criteria, and metrics and key performance indicators (KPIs.)  This course will teach you tools and techniques identified in the BABOK® Guide v3 and PMI Professional in Business Analysis (PMI-PBA®) content, allowing you to deliver more value to your organization. Know the practical details involved in using the most important tools and techniques in BABOK® v3 and PMI-PBA content. Share information and expand knowledge through the process of creating diagrams and models collaboratively with other team members and classmates Apply key Business Analysis techniques “from scratch” to  real-life case scenarios to create a business analysis deliverable Showcase your Business Analysis expertise by completing a project that calls for the application of techniques to a real business problem to create a recommendation

This introductory course requires no prior knowledge of Turkish. It will be helpful to travellers, heritage students, lovers of language and business people. Through intensive class participation, you'll learn basic grammar and phonetics. Your instructor will lead role-playing and other exercises to help you learn the basics of conversational Turkish. You'll be able to greet people, request and give information, express simple likes and dislikes and make short statements. You'll also learn about Türkiye's unique culture. Begin to use the correct grammar, syntax and vocabulary in simple everyday situations. Begin to pronounce Turkish clearly and to imitate its harmonious vowel patterns.

This self-study course is for intermediate students who already possess basic skills in Japanese, including solid grammar and the ability to read and write approximately 120 to 150 kanji.  Through a variety of reading and writing activities, you'll learn to read simple Japanese texts, such as Internet or magazine articles, and write your own stories and interpretations. You'll get insight into subjects of particular difficulty for non-native speakers. All course materials are in PDF format and you communicate with your instructor by email. Improve your ability to read Japanese texts. Augment your writing skills. Gain a better understanding of the unique linguistic structures of Japanese.

Pronunciation is the key to successful communication in French. Improve your speech, comprehension and pronunciation in this course, which is conducted entirely in French. You'll get personalized exercises that address intonation, rhythm, vowels, consonants, the liaison, the unstable "e" and many other specialized sounds. We'll also identify the differences in sound and rhythm between standard international and standard Québécois French. Improve your command of the complex sounds used in French. Develop a more authentic cadence. Improve the rhythm of your speech. Deepen your comprehension. Be better understood.

Gain a university level understanding of cellular biochemical concepts. You'll learn how proteins are the action molecules of the body, how fat burns in metabolic pathways when you exercise, and how the genetic information stored in your DNA makes you unique.  Proteins and Enzymes: nature of bonds in molecules characteristics of water, the universal solvent, and pH structures and nature of amino acids, building blocks of proteins levels of protein structure and protein 3-dimensional shape nature of enzyme catalyzed reactions, their regulation, inhibition and mechanisms hemoglobin, the oxygen transport protein characteristics of carbohydrates found in nature structures and nature of fatty acids and lipids found in biological membranes structure and functions of membrane proteins: receptors, channels and pumps Metabolism: basic concepts of metabolism and bioenergetics how glucose fuels running via the glycolysis pathway and mitochondrial oxidation building glycogen (polyglucose) reserves following meals how glucose is made during prolonged exercise -how fatty acids serve as fuels in distance running fat catabolism gone awry: diabetes and ketone bodies eicosanoids and the biochemistry of inflammation how fatty acids, phospholipids and cholesterol are made amino acid and nucleotide metabolism Nucleic Acids and Biological Information Flow: structures of the information molecules DNA and RNA DNA replication in cell division DNA Repair and Recombination -RNA synthesis tRNA and mRNA processing genetic code and protein synthesis recombinant DNA technology