- Gain the knowledge and skills you need to work in the growing field of business process management.
- Learn why business processes are the key drivers of workflow and workload.
- Acquire knowledge toward a Certified Business Process Professional (CBPP®) designation awarded by the Association of Business Process Management Professionals (ABPMP).
Business process management is all about being competitive - managing change, driving workflow and workload and improving efficiency. This program will give you the deep insights you need to work in this growing field, learning to analyze and optimize business processes and facilitate change. This certificate will benefit process improvement specialists, customer service managers and supervisors, business analysts, project and process managers, financial services providers and IT analysts and managers.
What You'll Learn
- Leverage process architecture and technology to improve strategic business performance.
- Lead projects to improve the performance of critical business processes.
- Facilitate positive change simultaneously at the team, process and organizational levels.