Our dispute resolution courses deliver knowledge, skills and tools that are valuable in dealing with conflicts. It is our aim to enhance students’ ability to resolve conflict and teach them how strategic interventions and collaborative techniques can enhance communication, problem solving and trust – vital features of conflict resolution.
Please note: Effective September 1, 2007, our Certificate in Dispute Resolution will no longer be offered. All new and existing students at the School who wish to complete the certificate must do so by Spring 2007. In subsequent years individual dispute resolution courses will be offered as part of other programs.
The certificate requires the completion of six courses, including three foundation-level courses and three advanced-level courses. Students are encouraged to begin their program of study with Alternative Dispute Resolution which provides an overview of the field and is a logical starting point. All dispute resolution courses have a final evaluation which students must pass successfully to complete the course. Classes are limited to a maximum of 35 students and all course materials are provided.
Please note: Prior Learning Assessment (PLA) may be granted for one course.
1. What are the benefits of Dispute Resolution courses?
You are taught Dispute Resolution skills and learn how collaborative techniques and strategic interventions enhance communication, problem solving and trust — vital features of conflict resolution. You will meet distinguished instructors and gain an understanding of the application of dispute resolution. Through the small classes, you will participate in a stimulating network of other professionals with a wide variety of backgrounds and experience.
2. How will the courses in the Dispute Resolution program help you?
- You gain tools and techniques to understand and address conflict. Increase your circle of influence and add persuasive techniques to your arsenal.
- Increase your confidence in communicating effectively.
- Handle workplace conflict and proactively seek cooperation.
- Enhance your career potential with dispute resolution knowledge and abilities.
3. Who should take Dispute Resolution certificate courses?
Managers, business executives, health care professionals and anyone wanting to know more about conflict.
4. What do employers say about the Dispute Resolution certificate?
Conflict resolution skills are valuable to organizations seeking fresh and cost-effective ways to handle differences. Many of the participants in the Dispute Resolution Certificate are sponsored by their organizations.
5. What is the full cost of the Dispute Resolution certificate program?
In addition to the course tuition fee, there is a $12 registration fee for each course. All textbooks and handout materials are provided as part of the course fee. The full course tuition fee is required at the time of registration. The full cost of the program including registration fees is approximately $ 9,500.
6. How do I fulfill the requirements for the Dispute Resolution certificate?
To complete the certificate you must successfully pass six courses, three-foundation level courses, and three advanced courses. You must complete the foundation level courses prior to taking advanced courses. There are assignments and exams for each course. Plan to spend 3-5 hours each week in preparing for class. We use the Honours, Pass, or Fail grading scheme. Students must pass the final exam/paper in order to pass each course. Prior Learning Assessment (PLA) may be granted for one course.
7. Is there a final exam and if so, when is it and what is it worth?
Each course has either a final exam or final paper. Exams are usually given on the last day of the course. The worth of the exam varies, but generally, the range is from 40%-60% of your final grade.
8. What do I do if in the case of an emergency and am unable to write the final exam, mid-term test?
If you are unable to write the final exam, you can apply for an Alternate Exam – the fee for this is $150.00. (Download an Alternate Exam form). If you are unable to write a mid-term, you must discuss this with the instructor before the mid-term test is given and arrangements are up to the instructor’s discretion – you will not automatically be given another chance to write the test.
9. If I miss the first class, can I still register?
If there is still room in the class, you can register up to the second class of the course. You can contact our office to get details about the course outline or to get the instructor’s email or phone number. If you know you are going to miss a class during the term, you should discuss this with your instructor ahead of time to ensure you will not miss any important tests or assignment deadlines and make arrangements accordingly.
10. Who are the other students in the class? If I’m working full time can I keep up with the work load? I’ve been out of school for a number of years – will I be able to keep up with the class? Can I take more than one course?
Generally, our students are all working and are between the ages of 25 – 50. Even if you have been out of school for awhile, and are working, you should still be able to keep up with the demands of the course. It is recommended though that you start with one course per term.
11. How big are the classes?
Class size is restricted to 35.
12. What do I receive at the end of each course?
Upon successful completion of each course, you will be sent an Achievement Report which provides the your name, the name of the course, when you took the course and the mark you achieved on it. There is an official seal on this Report.