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School of Continuing Studies | University of Toronto

Certificate in IT Service Management (ITSM)

Important Certificate Information

The decision has been taken to discontinue the Certificate in IT Service Management (ITSM).

The emergence of a growing IT paradigm in service management emphasizes the convergence of enterprise business management and IT service management, which is embodied in this School’s new Certificate in Business Information Technology management (or BITM).

For those of you who are part way through the ITSM certificate:

Foundations of IT Service Management (ITSM) will be recognised as equivalent to BITM’s SCS 2744 Foundations of Business Information Technology Management

ITSM Organization and Implementation will be recognised as equivalent to BITM’s SCS 2745 Leadership and Management of Business Information Technology in Enterprises and Organizations

ITSM Tools and Techniques will be recognised as equivalent to BITM’s SCS 2746 Tools, Techniques and Applications of Business Information Technology Management