Certificate in Business Process Management
Business Process Management or BPM is a discipline that considers business processes to be strategic assets of an organization that must be understood, managed, and improved to deliver value added products and services to clients, users and stakeholders. BPM is becoming an all encompassing concern for many organizations, and BPM professionals are increasingly in demand in private enterprises as well as in public sector organizations. A common objective of BPM is to harness technology to drive and manage change in an organization.
Business Process is often the key driver of workflow & workload, and the determinant of organizational capacity & capabilities for both private and public sector entities. The need to continuously improve the efficiency and effectiveness of business processes to remain competitive is a strategic imperative for many organizations in the private sector. The increased demand for improved accountability, and effectiveness & efficiency puts similar pressures on public sector organizations to analyze and optimize their business processes.
Required Courses
SCS 2564 Foundations of Business Process Management (BPM)
SCS2565 Tools and Techniques of Business Process Management (BPM)
SCS2566 Organizational Aspects of Business Process Management (BPM)
Certificate Requirements
- This certificate requires the successful completion of the 3 required courses.
- Students have two years from the start date of their first course to complete the certificate.
- Prior Learning Assessment (PLA) exemption may be granted for one course (Foundations of Business Process Management).
This course will provide participants with tips, tools, and techniques to perform useful business process improvement, with a specific focus on workflow, workload, technology, organization structure & culture and change implementation.
Main Themes of the Certificate & Courses
The main themes of the program by course are shown below by course, and are as follows;
1. Foundations of Business Process Management (BPM)
Understand the key importance of Business Process to organizational performance, the strategic nature of business process, and business process management, and the critical importance of linking strategy to process.
Overview the terminology, key concepts & tools and common themes of BPM.
Present and discuss a variety of common process mapping tools and technologies.
Overview common process management strategies.
Understand the influence technology has on most service or transactional processes, and the appropriate role for technology in BPM.
2. Tools and Techniques of BPM
Build on an understanding of basic process analysis tools, and develop widely applicable concepts & themes, in order to allow participants to analyze processes from the standpoint of workflow, workload, resource & capacity utilization, and processing performance.
Develop basic themes & methodologies of process reengineering.
Understand how processes and business systems react to variabilities in customer or user demand and learn strategies to manage & improve process performance under conditions of uncertainly of demand. Understand how variability reduces capacity.
Understand why most process improvement projects fail. Learn why the failure rates are so high, and what to do about it to ensure your process improvement project has a reasonable chance of success. Learn how to organize & execute a successful business process improvement project.
3. Organizational Aspects of BPM
Understand the importance of organizational alignment to process performance, and in facilitating process performance. Discuss common issues of alignment, incentive motivations and organizational culture.
Learn how to manage the performance of people within typical processes.
Develop a broader & deeper understanding of the key drivers and limiting factors of process performance, specifically in the BPS, the Service Sector and SME’s. Understand the special considerations of making process change in complex, highly regulated and constrained environments such as the BPS and Financial Services.
Understand the impact of the organizational, people, resourcing and cultural issues that are present in almost all process change exercises, and learn how to manage these issues.
